At a Glance
- Tasks: Service and support print devices, diagnose faults, and ensure high-quality repairs.
- Company: Established Managed Communications Service Provider in a modern, collaborative office.
- Benefits: Competitive salary, pension scheme, 25 days leave, and healthcare cash plan.
- Other info: Enjoy regular social events and a supportive work culture.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: Minimum two years in MPS technical support; confident with photocopier repairs.
The predicted salary is between 33500 - 33500 £ per year.
Location: Central London
Salary: £33,500
Contract: Full Time, Permanent
Our client is a well-established Managed Communications Service Provider. Based in the City of London, their modern office space is easily accessible from major transport links. They pride themselves on a collaborative, sociable working culture within a contemporary open-plan environment.
The Role
An opportunity has arisen for an experienced Field Engineer to join their Managed Print Services walking team. This position would suit someone with at least two years’ hands-on service experience within an MPS environment.
Key Responsibilities
- Servicing and supporting Canon, Ricoh and Kyocera devices
- Diagnosing and resolving equipment faults on client sites in accordance with SLA requirements
- Carrying out both reactive repairs and planned preventative maintenance
- Ensuring all work is completed within agreed response times and to a high professional standard
- Installing and configuring devices, including network setup and end-user training
- Building strong, professional relationships with clients through excellent customer service
- Liaising closely with the Call Control team to ensure seamless service delivery
About You
- Minimum two years’ experience in a field-based MPS technical support role
- Confident in maintaining and repairing photocopier and print equipment
- Manufacturer-certified training would be advantageous
- Comfortable working independently while also contributing effectively within a team
What’s on Offer
- Competitive salary
- Company pension scheme
- 25 days’ annual leave, increasing to 27 with service
- Eye care vouchers
- Healthcare cash plan eligibility after one year
- Regular social events
- Cycle to Work scheme
London Managed Print Field Engineer - Service & Install employer: Maine Tucker
As a Managed Communications Service Provider located in the heart of Central London, our client offers a vibrant and collaborative work culture that fosters professional growth and development. Employees enjoy a competitive salary, generous annual leave, and a range of benefits including a company pension scheme and healthcare cash plan, all within a modern office space easily accessible by public transport. Join a team that values strong relationships and excellent customer service, while also providing opportunities for social engagement and personal advancement.
StudySmarter Expert Advice🤫
We think this is how you could land London Managed Print Field Engineer - Service & Install
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your hands-on experience with MPS equipment. We recommend having specific examples ready that highlight your problem-solving skills and customer service prowess.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and work culture. Check out our website for openings that suit your skills and interests, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
We think you need these skills to ace London Managed Print Field Engineer - Service & Install
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in servicing and supporting print devices like Canon, Ricoh, and Kyocera. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about Managed Print Services and how your background makes you a great fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills:Since building strong relationships with clients is key, make sure to mention any relevant experiences where you’ve provided excellent customer service. We’re all about collaboration and a sociable working culture, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Maine Tucker
✨Know Your Tech
Make sure you brush up on your knowledge of Canon, Ricoh, and Kyocera devices. Be ready to discuss your hands-on experience with these brands, as well as any troubleshooting techniques you've mastered. This will show that you're not just familiar with the equipment but also confident in your ability to handle issues on-site.
✨Showcase Your Customer Service Skills
Since building strong relationships with clients is key, prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to resolve a client's issue or improve their experience. This will highlight your interpersonal skills and commitment to client satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've diagnosed and resolved equipment faults in the past. Consider preparing a couple of scenarios where you successfully tackled a challenging repair or maintenance task. This will illustrate your technical expertise and your ability to think on your feet, which is crucial for a Field Engineer.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
