At a Glance
- Tasks: Provide IT support and troubleshooting for users in a hybrid working environment.
- Company: Mission-driven organisation focused on positive social change in health and care.
- Benefits: £25 per hour, hybrid work, and opportunity to make a real impact.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a collaborative team and enhance your IT skills while supporting meaningful projects.
- Qualifications: Experience in IT support with Microsoft environments and strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
£25 per hour (inclusive of holiday pay)
Hybrid – London office – 3 days per week
Are you an experienced IT support professional looking for a new challenge in a mission-driven organisation? We are seeking a skilled and customer-focused IT Support Analyst to join a collaborative team supporting over 250 users in a hybrid working environment.
You’ll work at the heart of a forward-thinking, values-led organisation dedicated to driving positive social change in health and care. The team supports a broad range of systems and services – from cloud infrastructure and cybersecurity to AV equipment and end-user devices – enabling the organisation to deliver research, influence policy, and innovate for impact.
Key Responsibilities- Provide technical support and troubleshooting for operating systems, M365 apps, hardware, and cloud services.
- Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration.
- Maintain and manage the IT Service Desk, ensuring timely and effective issue resolution and escalation.
- Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups.
- Manage user accounts, device access policies, and hybrid working support.
- Monitor and maintain IT assets, inventory, and backups.
- Contribute to wider IT projects and knowledge-sharing initiatives to improve operational efficiency and self-service.
- Proven experience providing IT support in a Microsoft environment (Windows 10/11, M365, Azure, AD, Intune/AutoPilot).
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and security protocols.
- Comfortable supporting cloud-based and hybrid infrastructures (e.g. Exchange Hybrid, cloud backups, filtering).
- Excellent interpersonal and communication skills with a customer-first mindset.
- Experience with AV equipment, service desk management, and asset tracking.
- A proactive, solution-focused approach with the ability to manage multiple tasks and priorities.
- MCP, ITIL or similar certifications.
- Knowledge of scripting (e.g. PowerShell) and automation.
- Experience with backup/recovery systems and email security platforms.
IT Support Analyst – Temporary employer: Maine Tucker
Join a mission-driven organisation that values collaboration and innovation, where your skills as an IT Support Analyst will directly contribute to positive social change in health and care. With a hybrid working model based in London, you'll enjoy a supportive work culture that prioritises employee growth and development, alongside competitive pay and the opportunity to work on impactful projects that enhance operational efficiency. This is not just a job; it's a chance to be part of a forward-thinking team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst – Temporary
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled IT issues in the past, especially in a hybrid environment, to impress the hiring team.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Be ready for anything! Prepare for technical assessments or practical tests that might come your way. Brush up on your knowledge of M365 apps and cloud services to ace those challenges.
We think you need these skills to ace IT Support Analyst – Temporary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience, especially with Microsoft environments and cloud services. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our mission-driven organisation. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Focus:Since we’re all about that customer-first mindset, make sure to include examples of how you've provided excellent support in the past. Whether it’s troubleshooting or managing user accounts, let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Maine Tucker
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, M365, and Azure. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've provided excellent customer service in previous positions. Think of specific situations where you resolved a user's issue or went above and beyond to help someone out. This will highlight your customer-first mindset.
✨Demonstrate Your Problem-Solving Approach
Prepare to discuss how you tackle technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and show that you're proactive and solution-focused, which is exactly what they’re looking for.
✨Familiarise Yourself with Hybrid Working
Since the role involves supporting a hybrid working environment, it’s crucial to understand the challenges and solutions related to remote work. Be ready to discuss how you've managed user accounts and device access policies in a similar setup, as well as any experience you have with AV support for meetings.
