At a Glance
- Tasks: Provide IT support for cloud services, AV equipment, and over 250 users.
- Company: Mission-driven organisation focused on positive social change in health and care.
- Benefits: £25 per hour, hybrid work, and a collaborative team environment.
- Other info: Opportunity to contribute to innovative projects and improve operational efficiency.
- Why this job: Join a forward-thinking team and make a real impact in tech support.
- Qualifications: Experience in Microsoft environments and strong customer service skills.
The predicted salary is between 50000 - 60000 £ per year.
IT Support Analyst – Temporary £25 per hour (inclusive of holiday pay) Hybrid – London office – 3 days per week
Are you an experienced IT support professional looking for a new challenge in a mission-driven organisation? We are seeking a skilled and customer-focused IT Support Analyst to join a collaborative team supporting over 250 users in a hybrid working environment.
You’ll work at the heart of a forward-thinking, values-led organisation dedicated to driving positive social change in health and care. The team supports a broad range of systems and services – from cloud infrastructure and cybersecurity to AV equipment and end-user devices – enabling the organisation to deliver research, influence policy, and innovate for impact.
Key Responsibilities- Provide technical support and troubleshooting for operating systems, M365 apps, hardware, and cloud services.
- Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration.
- Maintain and manage the IT Service Desk, ensuring timely and effective issue resolution and escalation.
- Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups.
- Manage user accounts, device access policies, and hybrid working support.
- Monitor and maintain IT assets, inventory, and backups.
- Contribute to wider IT projects and knowledge-sharing initiatives to improve operational efficiency and self-service.
- Proven experience providing IT support in a Microsoft environment (Windows 10/11, M365, Azure, AD, Intune/AutoPilot).
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and security protocols.
- Comfortable supporting cloud-based and hybrid infrastructures (e.g. Exchange Hybrid, cloud backups, filtering).
- Excellent interpersonal and communication skills with a customer-first mindset.
- Experience with AV equipment, service desk management, and asset tracking.
- A proactive, solution-focused approach with the ability to manage multiple tasks and priorities.
- MCP, ITIL or similar certifications.
- Knowledge of scripting (e.g. PowerShell) and automation.
- Experience with backup/recovery systems and email security platforms.
Hybrid IT Support Analyst for Cloud, AV & 250+ Users employer: Maine Tucker
Join a mission-driven organisation that prioritises positive social change in health and care, where your skills as an IT Support Analyst will directly contribute to impactful initiatives. Enjoy a hybrid working model in London, with a collaborative team culture that fosters professional growth and innovation, while providing comprehensive support for over 250 users across diverse IT systems. With competitive pay and a commitment to employee development, this role offers a rewarding opportunity to make a difference in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Support Analyst for Cloud, AV & 250+ Users
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with M365 apps or AV equipment. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. Remember, it’s not just about fixing tech problems; it’s about making users feel supported and valued. We’re all about that customer-first mindset!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission-driven organisation.
We think you need these skills to ace Hybrid IT Support Analyst for Cloud, AV & 250+ Users
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft environments and cloud services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission-driven organisation. Keep it friendly and professional, and let your personality come through.
Showcase Your Customer-Focused Mindset:In your application, emphasise your customer service skills and experiences. We’re looking for someone who puts users first, so share examples of how you’ve gone above and beyond to help others in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Maine Tucker
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, M365, and Azure. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about supporting over 250 users, highlight your customer-first mindset. Prepare examples of how you've successfully resolved user issues in the past, especially in a hybrid working environment. This will demonstrate your ability to communicate effectively and keep users happy.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific technical scenarios or user requests. Think through common issues related to cloud services, AV support, and device management. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Be ready to discuss any projects or improvements you've implemented in previous roles, especially those that enhanced operational efficiency or user satisfaction. This shows that you're not just reactive but also forward-thinking.
