Company Description Join One of the World's Largest Shipping & Business Service Networks
Mail Boxes Etc. (MBE) is a global brand operating in over 40 countries, providing shipping, logistics, fulfilment, e-commerce and business support services to SMEs and corporate customers.
As part of our exciting growth plans across Northern Ireland and the Republic of Ireland, we are seeking an experienced and ambitious Telesales Representative with a proven background in parcel, courier, logistics, freight or transport services.
Role Description The Telesales Representative is a full-time, on-site role based in Belfast. This position focuses on making outbound and receiving inbound calls to promote Mail Boxes Etc. services, qualify leads, and convert inquiries into sales. Day-to-day tasks include presenting service options, preparing quotes, following up on prospects, and maintaining accurate records in the CRM system. The role involves providing clear information, handling customer queries, and coordinating with the in-store team to ensure smooth service delivery. The Tele-sales Representative is also expected to meet individual and team sales targets, participate in training sessions, and support promotional campaigns and customer retention efforts.
Qualifications
- Candidates should possess strong Communication skills, including clear phone etiquette and the ability to explain services in a simple, professional manner.
- Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive customer experience.
- Candidates should possess Sales skills, including lead qualification, closing techniques, and the ability to work towards sales targets.
- Candidates should possess Training-related skills, such as willingness to learn new products and procedures and to share knowledge with colleagues.
- Additional beneficial qualifications include prior tele-sales or retail sales experience, familiarity with CRM or call management systems, basic computer literacy, and strong time-management and organizational skills.
- A high school diploma or equivalent is preferred; experience in logistics, courier, or print services is an advantage but not required.
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