At a Glance
- Tasks: Lead daily operations, motivate staff, and ensure exceptional customer service.
- Company: Maiella, a family-run Italian Caffetteria & Bistrot in Wandsworth.
- Benefits: Competitive salary, performance bonuses, staff meals, and discounts.
- Other info: No late-night shifts and a friendly team atmosphere.
- Why this job: Make a real impact in a supportive environment with great career progression.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 33280 - 40320 £ per year.
Maiella is a family‑run Italian Caffetteria & Bistrot located in Wandsworth, inspired by the authentic flavours and hospitality of Abruzzo, Italy. We are passionate about delivering outstanding food, exceptional service, and creating memorable experiences for our guests. We are currently looking for an experienced and driven Supervisor / Floor Manager to join our growing team. This is not just a management role – we are looking for someone who leads by example, works alongside the team during service, motivates staff, improves operations, and helps us grow the business.
What we offer:
- Competitive salary based on experience and performance
- Performance‑based bonuses
- Excellent opportunities for career progression
- The chance to make a real impact on the growth of the company
- Staff meals and coffee during shifts
- Staff discounts when dining with us
- Friendly and supportive working environment
- No late‑night closing shifts
Key responsibilities:
- Lead and manage daily front‑of‑house operations
- Ensure exceptional customer service at all times
- Train, motivate and develop team members
- Maintain high service standards and attention to detail
- Support recruitment and onboarding of new staff
- Monitor staff performance and productivity
- Increase customer satisfaction and encourage repeat business
- Work closely with ownership to improve operations and drive growth
- Handle customer feedback and resolve issues professionally
- Ensure smooth communication between front and back of house
Qualifications:
- Previous experience as a Floor Manager, Restaurant Manager or Senior Supervisor
- Strong leadership and people management skills
- A hands‑on approach and willingness to work alongside the team
- Excellent communication and organisational abilities
- Passion for hospitality and customer service
- Commercial awareness and a growth mindset
- Ability to perform in a fast‑paced environment
- Positive attitude, professionalism and reliability
- Fluent English (Italian is a plus)
Job details:
- Job type: Full‑time, Permanent
- Salary: £16 – £18 hourly
- Schedule: 5‑hour, 8‑hour, 10‑hour shifts; day shifts; weekend availability
- Supplemental pays: Performance bonus, tips
About Maiella:
- Authentic Abruzzo food
- Homemade pasta
- Italian delicatessen
Supervisor / Manager employer: Maiella Worth
Maiella is an exceptional employer that fosters a friendly and supportive work environment, perfect for those passionate about hospitality. With competitive salaries, performance-based bonuses, and excellent career progression opportunities, you will have the chance to make a real impact while enjoying staff meals and discounts. Located in Wandsworth, our family-run caffetteria and bistrot offers a unique opportunity to work closely with a dedicated team, ensuring memorable experiences for our guests without the stress of late-night shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor / Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Maiella. Understand our values, menu, and what makes us unique. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your people skills! As a Supervisor or Floor Manager, you'll be leading a team and interacting with customers. Think about examples from your past experiences where you've motivated staff or handled customer feedback effectively. We want to see your leadership in action!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It shows us that you take the role seriously and understand the importance of presentation in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in our minds as we make our decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Supervisor / Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional service and creating memorable experiences for our guests.
Highlight Your Leadership Skills:As a Supervisor / Floor Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated staff or improved operations in previous roles – we love to see that hands-on approach!
Tailor Your Application:Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to us at Maiella. Mention our values and how your experience aligns with what we’re looking for – it shows you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for!
How to prepare for a job interview at Maiella Worth
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Maiella’s menu and the unique offerings inspired by Abruzzo. This shows your genuine interest in the role and helps you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in previous roles. Highlight your hands-on approach and how you motivate staff during busy shifts. This will demonstrate that you can lead by example, which is crucial for this position.
✨Emphasise Customer Service Skills
Be ready to discuss specific instances where you’ve gone above and beyond for customers. Since exceptional service is key at Maiella, showcasing your passion for hospitality will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, growth opportunities, and how they handle customer feedback. This not only shows your interest in the role but also your proactive mindset towards improving operations.
