At a Glance
- Tasks: Lead daily operations, motivate staff, and ensure exceptional customer service.
- Company: Maiella, a family-run Italian Caffetteria & Bistrot in Wandsworth.
- Benefits: Competitive salary, performance bonuses, staff meals, and discounts.
- Other info: Flexible shifts with no late-night closing and excellent career progression opportunities.
- Why this job: Make a real impact while working in a friendly, supportive environment.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 16 - 18 £ per hour.
Maiella is a family‑run Italian Caffetteria & Bistrot located in Wandsworth, inspired by the authentic flavours and hospitality of Abruzzo, Italy. We are passionate about delivering outstanding food, exceptional service, and creating memorable experiences for our guests. We are currently looking for an experienced and driven Supervisor / Floor Manager to join our growing team. This is not just a management role – we are looking for someone who leads by example, works alongside the team during service, motivates staff, improves operations, and helps us grow the business.
What we offer:
- Competitive salary based on experience and performance
- Performance‑based bonuses
- Excellent opportunities for career progression
- The chance to make a real impact on the growth of the company
- Staff meals and coffee during shifts
- Staff discounts when dining with us
- Friendly and supportive working environment
- No late‑night closing shifts
Key responsibilities:
- Lead and manage daily front‑of‑house operations
- Ensure exceptional customer service at all times
- Train, motivate and develop team members
- Maintain high service standards and attention to detail
- Support recruitment and onboarding of new staff
- Monitor staff performance and productivity
- Increase customer satisfaction and encourage repeat business
- Work closely with ownership to improve operations and drive growth
- Handle customer feedback and resolve issues professionally
- Ensure smooth communication between front and back of house
Qualifications:
- Previous experience as a Floor Manager, Restaurant Manager or Senior Supervisor
- Strong leadership and people management skills
- A hands‑on approach and willingness to work alongside the team
- Excellent communication and organisational abilities
- Passion for hospitality and customer service
- Commercial awareness and a growth mindset
- Ability to perform in a fast‑paced environment
- Positive attitude, professionalism and reliability
- Fluent English (Italian is a plus)
Job details:
- Job type: Full‑time, Permanent
- Salary: £16 – £18 hourly
- Schedule: 5‑hour, 8‑hour, 10‑hour shifts; day shifts; weekend availability
- Supplemental pays: Performance bonus, tips
About Maiella:
- Authentic Abruzzo food
- Homemade pasta
- Italian delicatessen
Supervisor / Manager in London employer: Maiella Worth
Maiella is an exceptional employer that fosters a friendly and supportive work environment, where team members are encouraged to grow and develop their skills. With competitive salaries, performance-based bonuses, and the opportunity to make a real impact on the business, employees can thrive in a culture that values outstanding service and authentic hospitality. Located in Wandsworth, this family-run Italian Caffetteria & Bistrot offers a unique chance to be part of a passionate team dedicated to delivering memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor / Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maiella Worth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maiella Worth
Don't be shy about reaching out to Maiella Worth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor / Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maiella Worth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maiella Worth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
