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For Companies At a Glance
- Tasks: Assist the community with services through phone, online, and face-to-face interactions.
- Company: Local council dedicated to serving the community.
- Benefits: Gain valuable experience in customer service and develop communication skills.
- Why this job: Make a real difference in your community while building your career.
- Qualifications: GCSE standard education and excellent communication skills required.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A local council in the United Kingdom is seeking a Customer Service Advisor to assist the community with services via phone, online platforms, and face-to-face interactions. The role requires excellent communication skills, the ability to handle various customer inquiries, and a GCSE standard education. Successful applicants will thrive in a fast-paced environment and should be able to calmly manage challenging customer situations while maintaining professionalism.
Multi-Channel Customer Service Advisor in Maidstone employer: Maidstone Borough Council
Contact Detail:
Maidstone Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Channel Customer Service Advisor in Maidstone
✨Tip Number 1
Get to know the company! Research the local council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing different scenarios with friends or family. This will help you feel more confident when handling inquiries and challenging situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to stay calm under pressure and maintain professionalism.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen on joining our team. Don't miss out on the chance to land that Multi-Channel Customer Service Advisor role!
We think you need these skills to ace Multi-Channel Customer Service Advisor in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about helping customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively handle inquiries and provide solutions.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your application to reflect the specific requirements of the Multi-Channel Customer Service Advisor role. Mention any relevant experience that showcases your ability to thrive in a fast-paced environment.
Stay Professional Yet Approachable: While professionalism is key, don’t forget to let your personality shine through! We appreciate candidates who can maintain a friendly tone while addressing challenging situations. This balance will help us see how you’d interact with our community.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right hands!
How to prepare for a job interview at Maidstone Borough Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common inquiries and how to handle them effectively. This will show that you’re prepared and know what the role entails.
✨Practice Your Communication Skills
Since this role involves various communication channels, practice speaking clearly and confidently. Role-play with a friend or family member to simulate phone calls and face-to-face interactions.
✨Stay Calm Under Pressure
Prepare for potential challenging scenarios by thinking through how you would handle difficult customers. Demonstrating your ability to stay calm and professional in tough situations will impress the interviewers.
✨Research the Council's Services
Familiarise yourself with the services offered by the local council. Being knowledgeable about their offerings will help you answer questions more effectively and show your genuine interest in the role.
