PCN Operations Director in Maidenhead

The PCN Operations Director is a senior operational leadership role responsible for the day-to-day management, governance, and assurance of the Primary Care Network, reporting to the Board and commissioners and stakeholders. The post holder will ensure that the PCN operates safely, compliantly, and efficiently, meeting all contractual, regulatory, and statutory obligations.

Working closely with the Clinical Director and PCN Board, the PCN Operations Director will provide operational oversight, lead on corporate and clinical governance, ensure CQC readiness, manage DES and NHS contractual requirements, and oversee estates and facilities management across the network.

Benefits include: NHS Pension Scheme and 25 days annual leave plus bank holidays. Office based role Monday to Friday.

Main duties of the job

The role requires a highly organised, proactive leader with strong operational credibility, capable of translating strategy into delivery, maintaining effective controls, and supporting practices to work collaboratively at scale.

About us

Maidenhead Primary Care Network (PCN) is a progressive healthcare organisation comprising nine practices serving 82,000 patients across Maidenhead. Operating as a limited company, we balance robust business management with healthcare excellence.

Job responsibilities

• Governance, Assurance and Risk Management
  • Lead and maintain the PCNs governance framework, ensuring compliance with NHS England, ICB, and company requirements.
  • Act as lead manager for corporate governance, including policies, procedures, risk registers, and assurance reporting.
  • Oversee, maintain, and proactively review the PCNs complaints and incidents inbox, ensuring timely investigation, coordination of responses, identification of themes or risks, and escalation of significant issues to the Clinical Director and PCN Board.
  • Ensure appropriate information governance, GDPR compliance, and data protection arrangements are in place.
  • Coordinate annual reviews of PCN policies, SOPs, and governance documentation.
  • Support internal and external audits and ensure actions are tracked and delivered.
• Board and Executive Support
  • Act as board coordinator to the PCN Board, planning agendas, and recording accurate minutes.
  • Ensure timely reporting to the Board on performance, risks, finance, workforce, and contractual compliance.
  • Support the Clinical Director with governance advice and operational briefings.
  • Ensure Board decisions are implemented, tracked, and reviewed.
  • Manage relationships with external advisors where required (e.g. accountants, HR, legal).
• CQC and Regulatory Compliance
  • Act as PCN lead for CQC readiness, supporting member practices with system-wide assurance.
  • Coordinate PCN-level responses to CQC inspections, actions, and improvement plans.
  • Support practices to align governance arrangements and evidence consistent standards across the network.
• DES Contracts and Contractual Management
  • Lead on the review, implementation, and ongoing management of the PCN DES Contract.
  • Ensure all DES requirements, service specifications, and reporting deadlines are met.
  • Oversee enhanced services, including claims validation, performance monitoring, and assurance.
  • Maintain accurate records of contractual obligations and ensure compliance across all member practices.
  • Act as the main point of contact for the ICB regarding PCN contractual matters.
• Operational Management and Service Delivery
  • Provide operational oversight of PCN-funded services and programmes.
  • Ensure effective planning, coordination, and delivery of PCN initiatives.
  • Monitor performance against key operational and contractual KPIs.
  • Resolve operational issues proactively and escalate where appropriate.
• Estates and Facilities Management
  • Lead on PCN estates oversight, working with practices to ensure premises are safe, compliant, and fit for purpose.
  • Coordinate estates-related risks, health & safety compliance, and statutory requirements.
  • Act as liaison with landlords, estates teams, and external providers where required.
  • Ensure estates considerations are reflected in service planning and workforce deployment.
• Financial and Resource Management
  • Work closely with finance support to oversee PCN budgets, including ARRS and DES funding.
  • Ensure accurate financial reporting, claims submissions, and audit trails.
  • Monitor expenditure against budget and identify financial risks or opportunities.
  • Support the development of business cases and funding bids.
  • Ensure value for money and appropriate use of public funds.
  • Have an understanding of accounting software (e.g. Quickbooks).
  • Oversee necessary invoicing for any services or projects delivered.

Person Specification

• Highly organised with strong attention to detail.
• Confident operating at Board and executive level.
• Strong understanding of NHS governance and accountability.
• Ability to balance operational delivery with assurance and compliance.
• Credible, calm, and professional under pressure.
• Treats all staff with fairness, dignity, and respect, regardless of role or background.

Experience

• Senior operational management.
• Strong experience of governance, risk management, and assurance.
• Experience supporting Boards or senior leadership teams.
• Senior operational management within NHS primary care, PCN, or wider healthcare.
• Working knowledge of CQC frameworks and regulatory compliance.
• Experience managing NHS contracts, DES, or enhanced services.
• Experience of estates or facilities management in a healthcare setting.
• Experience working within a limited company or formal corporate structure.
• Project or programme management experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£65,000 to £75,000 a year depending on experience.