At a Glance
- Tasks: Ensure safe and effective use of school premises during lettings, including opening and closing duties.
- Company: Join River Academy, a supportive environment dedicated to education and community.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible hours, with opportunities for personal growth and training.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26509 - 26509 £ per year.
The Site Lettings Assistant supports the safe, secure and effective use of school premises during extended hours, including evenings, weekends and school holidays. They are accountable for ensuring that areas used for lettings are safe, tidy, secure and ready for normal school use, supporting effective school operation and continuity of learning. The role involves opening and closing premises, supporting lettings users, responding to health and safety matters, undertaking practical site tasks and maintaining a safe and orderly environment during lettings periods.
Key Responsibilities
- Support the safe use of school premises during lettings periods by communicating health and safety policy and emergency procedures, dealing with health and safety matters as they arise, and acting as the person in charge in the event of an emergency.
- Maintain site security by acting as key holder, opening and closing the school before and after lettings, ensuring the school is secure and keeping classrooms locked when not in use.
- Ensure areas used for lettings are tidy, safe, secure and ready for normal school use, supporting school operations and learning without disruption.
- Prepare and restore lettings areas by assisting with equipment, tables and chairs, including during examination periods, and ensuring spaces are left ready for subsequent use.
- Monitor the condition of areas used for lettings by carrying out facility inspections, identifying site, safety or maintenance concerns, and taking appropriate action within the responsibilities of the role.
- Report defects, damage, site concerns and damage caused by lettings users to the Site Manager, School Business Manager or appropriate manager.
- Undertake practical site tasks, including minor maintenance, cleaning duties and manual site-related tasks, to help keep premises safe, suitable and inviting for lettings customers.
- Direct visitors and lettings users to the designated area of hire and provide a professional and helpful point of contact for users of the premises.
- Maintain effective professional relationships with lettings users, school colleagues, site colleagues and other stakeholders to support the safe and efficient use of school premises.
- Work effectively with the site team and other colleagues, carry out duties in line with Maiden Erlegh Trust expectations, policies and procedures, and work across different sites across Maiden Erlegh Trust as required.
- Treat users of the premises professionally and with appropriate confidentiality.
- Undertake other reasonable duties appropriate to the role as requested.
Ideal Candidate
- Has communication and interpersonal skills suitable for working with lettings users, colleagues, students, parents and carers, and external agencies.
- Has experience in a customer-facing role and demonstrable experience of working in a similar environment.
- Can prioritise tasks, take initiative, work independently and within a team to keep lettings areas safe, orderly and ready for use.
- Has a proactive and flexible approach to work, including casual hours as required during evenings, weekends and school holidays.
- Has knowledge of health and safety, knowledge and experience of building maintenance, and practical maintenance skills relevant to maintaining safe and inviting premises for lettings customers.
- Can identify and report defects or damage to support the safe use of school premises.
- Is reliable and trustworthy, with a sense of responsibility and ownership.
- Can maintain confidentiality at all times.
- Is committed to self-development and willing to learn, develop personal skills and undertake training to enhance knowledge and skills.
- Is committed to safeguarding, equality and promoting the welfare of children and young people, with suitability to work with children and ability to work across different sites across the Trust as required.
- A First Aid qualification is desirable.
Job Details
- Location: 7 Richfield Avenue, Reading, Berkshire, RG1 8EQ
- Contract Type: Permanent
- Employment: Full-time, 37 hours per week, all year round
- Salary: £26,402.00 annually (FTE)
- Start Date: 1 September 2026
Benefits
- Pension Scheme: Generous employer contributions, auto-enrolment into either the Teachers Pension Scheme or Local Government Pension Scheme.
- Annual Leave: Generous holiday entitlement that increases with length of service.
- ME Day: One additional day’s leave each year to attend a special personal event.
- Professional Development: Comprehensive programme of professional learning, CPD opportunities and an annual conference.
- Hybrid Working: Flexible arrangements for eligible roles.
- Perkbox: Access to discounts and wellness resources, 25 points per month.
- Wellbeing & Health: Free flu vaccinations and free eye tests for eligible staff.
- Employee Assistance Programme: Support and discount vouchers. Mental Health First Aid support.
Equal Opportunities: Maiden Erlegh Trust is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
Site Lettings Assistant at River Academy in Reading employer: Maiden Erlegh Trust
River Academy is an exceptional employer that prioritises the safety and well-being of its staff and students, offering a supportive work culture that values professional development and personal growth. With generous benefits such as a comprehensive pension scheme, flexible working arrangements, and a commitment to employee wellness, River Academy fosters an environment where individuals can thrive while contributing to the community. Located in Reading, Berkshire, this role provides a unique opportunity to engage with diverse stakeholders and make a meaningful impact on the school environment during extended hours.
StudySmarter Expert Advice🤫
We think this is how you could land Site Lettings Assistant at River Academy in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Maiden Erlegh Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Maiden Erlegh Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Lettings Assistant at River Academy in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Maiden Erlegh Trust:Your cover letter is your chance to shine! Tell us why you want to work at Maiden Erlegh Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Maiden Erlegh Trust!
How to prepare for a job interview at Maiden Erlegh Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
