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- Tasks: Lead a team of 80 to ensure top-notch service delivery and operational efficiency.
- Company: Join Buttress, a dynamic group revolutionising the commercial catering industry.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Be part of a forward-thinking company focused on sustainability and efficiency.
- Why this job: Make a real impact by driving operational excellence and innovation in service delivery.
- Qualifications: Proven leadership skills and experience in operations management.
The predicted salary is between 60000 - 80000 £ per year.
Buttress is a UK-wide group of specialist companies, delivering end-to-end services through a connected and collaborative approach. By combining expertise across our businesses, we provide smarter, more efficient and increasingly sustainable solutions across the commercial catering and service industries. The Group brings together a portfolio of established and growing businesses, including Maidaid (equipment manufacturing), Caterparts (spare parts distribution) and Crystaltech (preventative maintenance services), each with a strong and expanding presence in the market.
This role is accountable for the end-to-end performance of a circa 80 FTE operation (50 field engineers and 30 back-office team), ensuring the delivery of service excellence, operational efficiency and sustainable commercial performance. Operating within an Operational Excellence framework, you will drive structured improvement across people, process and technology—evolving the service model from reactive to proactive, scalable and performance-led.
Key Responsibilities
- Lead nationwide field service delivery for warewashing equipment
- Oversee scheduling, dispatch, and service execution to ensure SLA adherence
- Optimise engineer utilisation, availability, and geographic coverage
- Own escalation management, including major service failures and complaints
General Manager - Operations employer: Maidaid
Contact Detail:
Maidaid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that General Manager role.
✨Tip Number 2
Prepare for interviews by researching Buttress and its operations. Understand their service model and think about how your experience can enhance their operational excellence. We want you to show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can drive structured improvement across people, process, and technology. We suggest rehearsing with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that job!
We think you need these skills to ace General Manager - Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager - Operations role. Highlight your experience in service operations and leadership, and don’t forget to showcase any achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Buttress. Mention specific examples of how you've improved service delivery or led teams in the past, and show us your passion for operational efficiency.
Showcase Your Leadership Skills: In both your CV and cover letter, make sure to highlight your leadership skills. We want to see how you've successfully managed teams and driven performance improvements. Share stories that illustrate your ability to lead and inspire others.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Maidaid
✨Know the Company Inside Out
Before your interview, make sure you research Buttress thoroughly. Understand their services, values, and recent developments in the commercial catering and service industries. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
As a General Manager – Operations, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved processes, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Focus on Operational Excellence
Since the role involves driving operational efficiency, be ready to discuss your approach to improving service delivery and performance. Think about specific strategies you've implemented in previous roles that align with Buttress's focus on structured improvement across people, process, and technology.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their current challenges in service operations or how they envision the evolution of their service model. This shows your strategic thinking and genuine interest in contributing to their success.