At a Glance
- Tasks: Create bespoke luxury travel itineraries and manage the entire client journey.
- Company: Join Mahlatini Luxury Travel, a leader in tailor-made travel experiences.
- Benefits: Competitive salary, bonus scheme, 29 days holiday, and exclusive travel discounts.
- Other info: Enjoy continuous professional development and team social events.
- Why this job: Be part of a passionate team delivering unforgettable travel experiences across Latin America.
- Qualifications: 4+ years in luxury travel, strong sales performance, and excellent communication skills.
The predicted salary is between 29700 - 36300 £ per year.
As our journey of growth continues into Latin America, Mahlatini Luxury Travel is seeking an exceptional Travel Consultant to join our esteemed team in the UK. This is a rare opportunity for a high-performing individual with an innate passion for luxury, tailor-made travel and a dedication to delivering an unparalleled level of client service.
Core Skills
- Trusted advisor, building long-term client relationships through consultative selling, understanding individual travel aspirations and designing exceptional, tailor-made journeys.
- Client-first approach, committed to crafting extraordinary travel experiences.
- Results-driven, with a proven ability to exceed expectations.
- Commercially minded, taking ownership for achieving personal sales, conversion, margin and revenue targets, managing a sales pipeline and making decisions that support business performance.
- Proactive and self-motivated, managing the complete client journey from initial enquiry through to post-travel follow-up, ensuring timely communication and an exceptional client experience throughout.
- Exceptional communicator, both written and verbal, with confidence in face-to-face interactions (video calls).
- Collaborative and team-oriented, fostering a culture of excellence.
Experience
- A minimum of four years’ experience as a Travel Specialist within a luxury, tailor-made travel environment, specialising in complex Latin America itineraries.
- First-hand expertise in our core destinations, particularly Peru, Brazil, Chile, Argentina, Costa Rica and Ecuador.
- A strong track record of delivering exceptional sales performance in a target-driven setting.
- A meticulous approach to client service, ensuring seamless experiences from enquiry to post-travel.
- Advanced IT proficiency, adept at using digital tools and AI to enhance client experience.
- Highly organised, with outstanding time management skills.
- Familiarity with GDS/flight operating systems.
The Role:
- Curation of high-quality, tailor-made itineraries for a wide range of traveller segments.
- Managing the end-to-end client journey, including planning, costing, refining, and confirming itineraries, through to post-travel communications and nurturing future travel wish lists.
- Conversion of warm sales leads via email, telephone, and video calls.
- High-quality presentation of customised travel itineraries, including supply of relevant supporting information and advice.
- Delivering gold-standard client service at all stages of the sales process to foster repeat and referral business.
- Proactive expansion of product knowledge, staying informed of the latest industry developments to ensure expertise across our specialist product portfolio.
- Maintaining up-to-date commercial knowledge of properties, flight routings, and logistics.
- Fostering strong working relationships with colleagues and trade partners, while demonstrating a strong team ethic.
What we can offer you
- Competitive salary and performance related bonus scheme.
- Company pension scheme.
- 29 days holiday per year with long service benefits.
- Birthday off.
- Discounted travel and access to exclusive industry rates.
- Educational trips.
- Structured training and continuous professional development.
- Team Volunteering and social events calendar.
Senior Travel Expert - Latin America employer: Mahlatini Luxury Travel
Mahlatini Luxury Travel is an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury travel. With a focus on employee growth through ongoing training and development, team members enjoy generous benefits including pension plans, holiday allowances, and exclusive travel discounts, all while working in a dynamic environment dedicated to crafting unforgettable experiences for discerning clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Travel Expert - Latin America
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Mahlatini Luxury Travel who are looking for fresh talent for roles like Senior Travel Expert - Latin America.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Mahlatini Luxury Travel and give you a leg up for your Senior Travel Expert - Latin America application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Travel Expert - Latin America openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Travel Expert - Latin America
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Travel Expert - Latin America role at Mahlatini Luxury Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Travel Expert - Latin America position at Mahlatini Luxury Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Mahlatini Luxury Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Mahlatini Luxury Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Travel Expert - Latin America.
How to prepare for a job interview at Mahlatini Luxury Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Mahlatini Luxury Travel.
