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- Tasks: Handle customer queries and support product recalls in a dynamic environment.
- Company: Join a mission-driven food company focused on serving people and the planet.
- Benefits: Enjoy flexible hours, hybrid working, and free product samples.
- Why this job: Grow your career while making a positive impact in a vibrant team.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Real opportunities for skill development as the company scales.
The predicted salary is between 24000 - 33600 £ per year.
Customer Service Executive Location: Kingston Upon Thames Contract Type: Full Time Hybrid role £29,000 Our client is a well-established organic food company with a 45-year heritage, built on a commitment to serving people and the planet. They\’re looking for a Customer Service Executive to join their team in a full time role based in Surrey. If you have customer service experience and want to develop your skills in quality and complaints management within the food industry, this could be the right opportunity for you. Position Overview This role sits at the heart of our client\’s quality and customer service operations, handling customer queries and managing complaints to ensure every customer receives excellent support. You\’ll investigate complaints, track trends, and work closely with suppliers and cross-functional teams to resolve issues quickly. Your work directly contributes to maintaining our client\’s reputation for quality and customer satisfaction across their global customer base. Responsibilities Handle customer queries via telephone and email, providing prompt and helpful responses Log, update and manage the complaints database, ensuring accurate record-keeping Investigate complaints thoroughly and close them out with appropriate resolutions Analyse complaint trends to identify patterns and support continuous improvement Coordinate insurance and supplier credit claims as required Support product recalls and withdrawals, liaising with relevant teams Complete supplier questionnaires and customer forms accurately and on time Ensure supplier certifications remain current and compliant Provide administrative support to direct-to-consumer and Amazon customer service teams Support cross-functional requests to help the wider business succeed Requirements Minimum 1 year of experience working in customer service Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively Attention to detail and accuracy when handling data and records Proficiency with email and database systems Knowledge of food manufacturing, quality assurance or quality control systems (beneficial but not essential) Benefits 25% discount on all food products at trade prices Free product samples and invitations to new product testing sessions Flexible working hours and hybrid working model Real opportunities for career growth and skills development within the quality team Friendly, supportive team environment with a shared commitment to sustainability Alongside these benefits, you\’ll be immersed in a mission-driven environment where you\’ll collaborate with an enthusiastic, like-minded team committed to quality, sustainability and customer satisfaction. How to Apply If you\’re looking to advance your career in customer service and quality management, and you have the skills and experience to succeed in this role, please send your application to us. Please include your CV to (url removed) letter outlining your relevant experience in customer service and any knowledge of quality systems or the food industry. Let us know what attracts you to this opportunity and why you\’d be a good fit for our client\’s team
Customer Service Executive employer: Magpie Recruitment
Contact Detail:
Magpie Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled complaints or tricky situations. This will demonstrate your ability to adapt and grow in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled queries and complaints in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit and how you can contribute to our mission.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Magpie Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the food company. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult queries or resolved complaints successfully. This will demonstrate your ability to manage customer interactions effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer service situations. Practice your responses to common scenarios, such as dealing with an unhappy customer or managing multiple tasks under pressure. This will help you think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, opportunities for growth, or how they measure success in the customer service role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.