Administrator in City of London

Our client is a well-established, independent estate agency based in Central London, specialising in residential sales, lettings and property management. They are looking for an Administrator to join their small, dedicated team. This is an excellent opportunity to develop your career in property management, with a clear progression route into a lettings agent role as you build your expertise and take on increased responsibility.

Position Overview

This is a varied, front-facing administrative and operational role supporting the Directors and wider office team. You will provide comprehensive PA support whilst gradually developing your knowledge of lettings procedures, tenancy documentation and compliance requirements. Your work will directly contribute to the smooth running of the agency, ensuring clients receive professional, efficient service whilst you build a strong foundation for progression into lettings management.

Responsibilities

• Answer incoming calls, direct enquiries appropriately and take accurate messages
• Greet clients and visitors professionally, offering property information and assistance
• Manage the Directors' diaries, scheduling appointments and viewings
• Organise office filing systems, archiving and document management
• Type correspondence including letters, sales and lettings documentation
• Provide full administrative support to the Directors
• Monitor, order and maintain office supplies
• Process office invoices and manage office-related administration
• Arrange office equipment servicing, maintenance and contractor call-outs
• Update and maintain lettings and sales databases accurately
• Liaise with contractors and provide property access when required
• Log and follow up tenant maintenance issues and repairs
• Undertake occasional property viewings and provide access for tenants and purchasers
• Support sales and property management administration, filing and record keeping
• Conduct Anti-Money Laundering (AML) and Client Due Diligence checks in line with regulations
• Gain knowledge of lettings procedures and assist with progressing tenancies under supervision
• Gradually take on increased lettings responsibility as your skills develop

Requirements

• Intermediate working knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent organisational and time management skills
• Ability to work to tight deadlines and manage multiple tasks simultaneously
• Strong written and verbal communication skills
• Confident and professional telephone manner
• Problem-solving ability and proactive approach to work
• High standard of customer service and interpersonal skills
• Ability to work independently and as part of a small team
• Previous experience in an estate agency, lettings or property environment
• Genuine interest in developing a career in residential lettings

Benefits

• Permanent contract offering job security and stability
• Structured pathway to progress into a lettings agent role with increased responsibility
• Mentoring and guidance from experienced property management professionals
• Opportunity to develop expertise across residential sales, lettings and compliance
• Flexibility to support viewings and property access when required
• Alongside a competitive salary, you will join a value-driven, independent agency where your contributions are recognised and your professional development is supported.
• You will work within a small, experienced team that prioritises personal service and client success, offering genuine opportunity to build a rewarding career in property management.

How to Apply

If you are looking to advance your career in property management and have the skills and experience to succeed in this role, please send your application to us. Please include your CV, a cover letter outlining your relevant experience and interest in developing a career in lettings, and any supporting documents you feel strengthen your application. We review applications on a rolling basis, so we encourage you to apply as soon as possible.