We are currently recruiting for a Customer Resolution Executive to join an established organisation in a field-based role covering Birmingham and the surrounding areas.
This is a customer-focused position where you will visit existing business customers face-to-face to understand and resolve any issues they may be experiencing. Your role will be to find practical solutions, strengthen customer relationships and help retain existing business.
You will work closely with internal teams to ensure customer concerns are dealt with quickly and effectively, while also balancing the customer's requirements with the commercial needs of the business.
Key responsibilities
-Manage your own diary and plan customer visits across Birmingham and surrounding areas.
-Visit existing customers to understand and resolve complaints, queries and service issues.
-Build strong face-to-face relationships with customers and act as a trusted point of contact.
-Identify the root cause of customer concerns and find practical solutions.
-Make confident decisions while dealing with customer issues on the spot.
-Negotiate solutions and commercial terms where appropriate.
-Work proactively to prevent customer dissatisfaction and reduce the risk of customers moving to competitors.
-Liaise closely with internal departments to ensure customer requirements are understood and resolved.
-Maintain accurate records of customer interactions, issues and agreed actions through the CRM system.
-Manage a busy workload and prioritise customer visits according to urgency and business needs.
-Follow up with customers to ensure agreed solutions have been successfully implemented.
-Maintain a professional, calm and commercially aware approach when dealing with challenging situations.
About you
We're looking for someone who is confident, personable and commercially minded, with the ability to build strong relationships with customers face-to-face.
You will need to be comfortable dealing with difficult or challenging conversations and able to think quickly to find solutions that work for both the customer and the business.
The successful candidate will have:
* Strong customer relationship and communication skills.
* Proven experience resolving customer complaints or service issues.
* Strong negotiation and problem-solving abilities.
* Confidence making decisions independently.
* Excellent organisation and time-management skills.
* The abil...
Customer Resolutions Executive in West Bromwich employer: Magnus Search
At Magnus Search, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that fosters growth and ambition. As a Senior Recruitment Consultant in our Bristol office, you will enjoy competitive salaries, KPI-based incentives, and the opportunity to develop your own desk while working alongside a high-performing team dedicated to delivering top-notch recruitment solutions. Join us to be part of a fast-growing company where your contributions are valued and rewarded, and where you can truly make a difference in the industrial and driving sectors.
