Recruitment Account Manager

Job Title: Recruitment Client Account Manager

Location: Darlington (Office Based with Client Visits)

Reports to: Operations Manager / Leadership Team

https://www.magnussearch.com/

Who we are

At Magnus Search, we serve as a trusted specialised talent partner in connecting talented people with leading employers across Tees Valley and the wider North East for more than a decade, building long-standing relationships with many of the region’s best-known employers. We combined the agility and culture of a local independent business with the opportunities and resources of a national organisation.

The Opportunity

This is a relationship-focused role where you will work closely with established clients, visiting sites regularly, inducting new starters, supporting temporary workers and ensuring every placement is successful.

You will play a key role in strengthening client partnerships through exceptional communication, responsiveness and attention to detail.

Key Responsibilities

Client Relationship Management

• Act as the primary day-to-day contact for allocated client accounts.
• Conduct regular site visits to review workforce performance and client satisfaction.
• Build trusted relationships with hiring managers and operational teams.
• Hold service review meetings and identify opportunities to enhance delivery.

Candidate Onboarding & Inductions

• Welcome new starters and deliver engaging site inductions.
• Ensure candidates understand client expectations, health and safety requirements and assignment details.
• Conduct first-day and ongoing welfare checks.
• Support candidates throughout their assignments to maximise retention and engagement.

Operational Delivery

• Coordinate with recruiters to ensure smooth mobilisation of workers.
• Monitor attendance, timekeeping and assignment performance.
• Resolve issues quickly and professionally, escalating where appropriate.
• Support redeployment planning and workforce continuity.

Compliance & Administration

• Ensure all recruitment documentation and compliance checks are completed accurately.
• Maintain accurate records within internal systems.
• Support payroll queries, holiday requests and assignment changes.
• Ensure client-specific procedures and standards are consistently followed.
• Champion a people-first approach that balances outstanding customer service with commercial awareness.
• Gather feedback from clients and workers to support continuous improvement.
• Work collaboratively with recruitment consultants, resources and management to deliver exceptional outcomes.

What We're Looking For

• Experience in recruitment, account management, customer service or operational client support.
• Strong interpersonal and communication skills with the confidence to engage at all levels.
• Highly organised with excellent attention to detail.
• Calm under pressure and able to solve problems proactively.
• Full UK driving licence and willingness to travel to client sites.
• Passion for creating positive experiences for both clients and candidates.

What We Offer

• Attractive salary and uncapped bonus potential.
• Established client relationships providing an excellent platform for success.
• Opportunity to grow your own desk while benefiting from an existing reputation.
• Supportive and experienced leadership team.
• Ongoing training and career development.
• Modern recruitment technology and marketing support.
• A genuinely collaborative environment where integrity, kindness and long-term relationships are valued as highly as commercial success.

For more information, please email Nick Luiz; Global TA – n.luiz@hwthree.com