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- Tasks: Lead a team to deliver top-notch IT support and resolve technical issues.
- Company: Join a growing IT Managed Services and SAAS Development company.
- Benefits: Enjoy funded training, development opportunities, and a Monday to Friday schedule.
- Other info: Dynamic role with opportunities for professional growth and team collaboration.
- Why this job: Make a real impact by enhancing IT services and supporting your team.
- Qualifications: Experience in IT support management and a solid understanding of service practices.
The predicted salary is between 35000 - 45000 £ per year.
Our growing IT Managed Services and SAAS Development client are looking for an IT Support Team Lead to join their growing business. You will be responsible for managing the day-to-day delivery of support services across the organisation, ensuring timely and effective resolution of technical issues, including hardware, software, and application support.
This role involves leading and mentoring a team of support technicians, overseeing incident and service request management and maintaining a high standard of end-user satisfaction. The IT Support Team Lead collaborates with other teams and stakeholders to drive service improvements, enhance support processes, and ensure the reliability and performance of IT services across all business areas.
IT Support Team Lead background and experience:
- Experience in a Supervisory role in IT customer support, service desk, or technical support roles
- Proven experience managing IT support teams, including performance reviews, workload management, and staff
- Solid understanding of IT service management practices, particularly incident, request, and problem management.
- Familiarity with managing or supporting internal and third-party software solutions, including SaaS and legacy
IT Support Team Lead package:
- Monday to Friday office hours
- Funded training, development and qualifications
If you are interested in this IT Support Team Lead role, please click apply and one of our consultants will call you to discuss further.
Locations
Team Support Manager - Full Time in Camborne, Cornwall employer: Magnum Talent Ltd
Contact Detail:
Magnum Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Full Time in Camborne, Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Team Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've managed support teams in the past and share examples of how you've improved service delivery. We want to see your passion for IT support!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific instances where you resolved complex technical issues or improved team performance. This will demonstrate your ability to lead and mentor effectively, which is key for the Team Support Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way, so take advantage of our resources and support.
We think you need these skills to ace Team Support Manager - Full Time in Camborne, Cornwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in IT support and any relevant achievements that showcase your ability to lead a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Team Lead role. Share specific examples of how you've managed teams and improved service delivery in previous positions.
Showcase Your Technical Skills: Don’t forget to mention your understanding of IT service management practices. We want to see your familiarity with incident, request, and problem management, so make sure these are front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Magnum Talent Ltd
✨Know Your Stuff
Make sure you brush up on your IT service management practices, especially incident and request management. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues or led a team through challenges.
✨Showcase Your Leadership Skills
Since this role involves managing a team, prepare to talk about your supervisory experience. Think of instances where you've mentored team members or improved team performance. Highlight how you handle workload management and performance reviews.
✨Understand the Company Culture
Research the company’s values and culture before the interview. This will help you align your answers with what they’re looking for in a candidate. Show enthusiasm for their mission and how you can contribute to enhancing support processes.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to service improvements or how they measure end-user satisfaction.