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- Tasks: Lead a team to deliver top-notch IT support and resolve technical issues.
- Company: Join a dynamic IT Managed Services and SAAS Development company.
- Benefits: Monday to Friday hours, funded training, and career development opportunities.
- Other info: Collaborative environment with a focus on continuous improvement and user satisfaction.
- Why this job: Make a real impact by enhancing IT services and leading a passionate team.
- Qualifications: Experience in IT support management and a solid understanding of service practices.
The predicted salary is between 40000 - 50000 £ per year.
Our growing IT Managed Services and SAAS Development client are looking for an IT Support Team Lead to join their growing business. You will be responsible for managing the day-to-day delivery of support services across the organisation, ensuring timely and effective resolution of technical issues, including hardware, software, and application support.
This role involves leading and mentoring a team of support technicians, overseeing incident and service request management and maintaining a high standard of end-user satisfaction. The IT Support Team Lead collaborates with other teams and stakeholders to drive service improvements, enhance support processes, and ensure the reliability and performance of IT services across all business areas.
IT Support Team Lead background and experience:
- Experience in a Supervisory role in IT customer support, service desk, or technical support roles
- Proven experience managing IT support teams, including performance reviews, workload management, and staff
- Solid understanding of IT service management practices, particularly incident, request, and problem management.
- Familiarity with managing or supporting internal and third-party software solutions, including SaaS and legacy
IT Support Team Lead package:
- Monday to Friday office hours
- Funded training, development and qualifications
If you are interested in this IT Support Team Lead role, please click apply and one of our consultants will call you to discuss further.
Locations
Support Manager / Team Lead in Camborne, Cornwall employer: Magnum Talent Ltd
Contact Detail:
Magnum Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager / Team Lead in Camborne, Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for a Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think of examples where you've successfully managed a team or resolved conflicts. We want to see you shine as a mentor and problem-solver!
✨Tip Number 3
Showcase your technical know-how! Be ready to discuss your experience with incident management and service requests. Highlight any specific tools or software you've used, especially if they're relevant to the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Manager / Team Lead in Camborne, Cornwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in IT support and any relevant achievements that showcase your ability to lead a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Team Lead role. Share specific examples of how you've managed teams and improved service delivery in previous positions.
Showcase Your Technical Skills: Don’t forget to mention your understanding of IT service management practices. We want to see your familiarity with incident, request, and problem management, so make sure these are front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Magnum Talent Ltd
✨Know Your Stuff
Make sure you brush up on your IT service management practices, especially incident and request management. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues or led a team through challenges.
✨Showcase Your Leadership Skills
As a Support Manager or Team Lead, you'll need to demonstrate your ability to lead and mentor a team. Prepare to share stories about how you've managed performance reviews, handled workload distribution, and motivated your team to achieve high standards of customer satisfaction.
✨Collaborate and Communicate
Highlight your experience working with other teams and stakeholders. Think of examples where you've driven service improvements or enhanced support processes. This will show that you can effectively collaborate across the organisation to ensure reliable IT services.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's current support processes and any challenges they face. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of the industry and how you can contribute to their success.