Head of Commercial Operations, UK OOH

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Out of Home channel is one of the most exciting growth engines in our global business, with huge, untapped potential - especially in the UK. Growing OOH is a strategic priority, and the momentum behind it is stronger than ever. Joining this team means stepping into a fast-moving, high-impact environment where you can directly shape the future growth of the business.

JOB PURPOSE: As Head of Commercial Operations, you will lead the functions that power the OOH Customer Development team—spanning end-to-end cabinet ordering, delivery, and in-field management. It also oversees the total UK field force across OOH and IH, as well as the operational delivery of the Ben & Jerry’s scooping business. With responsibility for a high-performing team of 30+ colleagues across operational and executional functions, this role plays a pivotal part in enabling flawless execution and driving the Magnum Ice Cream Company’s growth ambitions in the UK. Sitting on & working closely with the UK OOH leadership team, you will report directly to the Vice President, Customer Development (OOH).

KEY RESPONSIBILITIES:

• Setting the vision and in year business goals for the commercial operations function that support the growth agenda.
• Responsible for the delivery of in year goals.
• Line management of 3 individuals heading up 3 sub functions, leading a total team of 30+ colleagues.
• Effective management of 3 sub-functions to ensure they all act in service of the business goals: Field Sales, Cabinet Operations, and Ben & Jerry’s scooping operations.
• Stakeholder management of UK IH customer development VP, UK CFO, EUANZ OOH leadership team, global cabinets team & global B&J scooping team.

WHAT YOU NEED TO SUCCEED:

• Minimum 10+ years in FMCG in operational or executional roles.
• Impulse category experience preferable, specifically snacking/soft drinks.
• Proven track record of successful leadership & people management of large teams (10+).
• Strategic decision‑making and cross‑functional collaboration capabilities.
• Experienced in building & executing new processes to improve effectiveness of delivery vs business goals & to increase accountability.
• Operational background from supply chain or engineering preferable.
• System/process transformation and project management preferable.

WHAT YOU CAN EXPECT:

• A unique mix of global scale & start-up spirit—€7.9 bn powerhouse with an agile, entrepreneurial mindset.
• Career without limits—42 markets, international opportunities, and fast-tracked growth.
• A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
• A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.

The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

For the recruitment of this position, we would like to emphasize that local conditions apply to the position.

Disclaimer Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We take pleasure seriously. Join the Ice Cream team now!

Why join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.