Grocery Digital Commerce Account Manager

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

JOB DESCRIPTION & PURPOSE: We are seeking a passionate, high-performing Digital Commerce Account Manager to support the acceleration of our Grocery and Aggregator digital commerce business. This role sits at the intersection of commercial strategy, digital execution, and customer collaboration, with full P&L accountability for their customers within the channel. The successful candidate will be responsible for driving market share, sales, and profitability, while shaping and delivering the long-term strategy to fuel sustainable business expansion.

RESPONSIBILITIES:

• P&L responsibility, including the delivery of internal metrics (Share, Volume, Turnover, Gross Profit, and UOP) and all direct investment for their customers within the channel.
• Drive price, promotion and bundling strategies with agility, optimising for share.
• Build best in class customer partnerships and land winning eJBPs with key customers (Tesco, Sainsbury’s, Morrisons, ASDA, Waitrose, Iceland, Uber, Deliveroo, Just Eat).
• Manage in-month performance vs forecast, working closely with Grocery Controllers to effectively manage accruals, pricing, range changes, and S&OP.
• Build and execute a holistic, future fit digital commerce strategy to ensure long-term digital commerce category growth.

KEY DELIVERABLES:

• Commercial performance at a customer level, with a particular focus on share, volume, and distribution.
• Strong commercial acumen, internal reporting accuracy, stakeholder management, and at the category level developing and executing the category growth plan for the channel.
• Building best in class relationships with key customers.
• Elevate Digital Commerce internally to always have a seat at the table.

KEY EXPERIENCE AND QUALIFICATIONS REQUIRED:

• Experience in digital commerce, marketplace management or D2C site operations (e.g., Grocery.com, Amazon 3P, Shopify, retailer.com trading).
• Commercial acumen and an ability to demonstrate commercial creativity.
• Strong operational standards and a ‘right first time’ mindset, ideally with previous E2E operational experience.
• Evidence of working in agile, faced-paced team environments with competing priorities.
• Line Management experience preferred.
• Holistic selling experience, with demonstrable skills in using category, shopper and customer data to build compelling selling stories.

Why join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.