Europe UK&I – Customs Operations Senior Specialist

UKIE – Customs Operations Senior Specialist

Reporting to: EU/UKIE Customs Trade and Compliance manager

Location: UK (Gloucester or Kingston)

Start Date: 01/09/2026

Role Purpose

The UKIE Customs Senior Specialist ensures stable, compliant, and predictable customs execution across UK and Ireland flows, translating approved trade compliance requirements into consistent operational practice following Brexit. The role supports day‑to‑day customs execution, enables business continuity across the UK–EU interface, and safeguards operational performance through strong controls, issue resolution, and audit readiness.

Acting as the operational anchor between customs policy and logistics execution, the role minimizes disruption, reduces variability, and supports business changes within the complex UKIE customs landscape.

Key Responsibilities

• Ensure stable day today customs execution across UK and Ireland flows, embedding approved compliance requirements into operational logistics processes.
• Operate core customs controls to support imports, exports, and UK–EU cross‑border movements, ensuring consistent application across sites and partners.
• Resolve operational customs issues (e.g. clearance delays, document gaps, border queries) and coordinate escalation with the appropriate customs Leads.
• Support execution of special procedures (e.g. customs warehousing, inward/outward processing, transit) by ensuring operational discipline and evidence retention.
• Maintain audit readiness through compliance assurance activities, evidence management, and structured issue follow‑up.
• Support internal and external audits and interactions with UK and Irish customs authorities, driving corrective actions to closure.
• Enable business changes by ensuring customs operational readiness for new flows, suppliers, sites, or processes prior to go‑live.
• Drive performance stability and continuous improvement by standardising execution, reducing recurring issues, and strengthening SOPs and controls.
• Setting up customs related process for newly implemented transport lanes,
• Self-processing of customs (Cora AP) as a second level of approval
• Manage relations with customs brokers and Transport Team
• Preferential origin check, and requesting of LTSD
• Provide supporting documentation for Classification of the goods and origin definition; supervision on duty rates applied

Qualifications

• Bachelor’s degree in business, Supply Chain, or International Trade with 5+ years’ experience in European customs, trade compliance, or international logistics.
• Strong hands on background in day to day customs execution UK-EU borders flows, issue resolution, and multi country operations, including collaboration with brokers/forwarders.
• Solid knowledge of UK and EU customs procedures, Incoterms, and how tariff classification, origin, and valuation affect declarations.
• Experience with ERP/trade compliance systems; fluent in English, additional languages a plus.

Core Competencies

• Execution focused and highly reliable, with strong follow through and attention to detail.
• Strong problem‑solving and prioritization skills in a fast‑paced operational environment.
• Ability to influence operational teams and logistics partners without direct authority.
• Clear communicator, capable of translating requirements into practical guidance and standard work.
• Structured, process‑oriented mindset with a strong risk and compliance awareness.
• Experience in FMCG / food / temperature-controlled supply chains

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With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :

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· We are experts in the Ice Cream Category

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.