Digital Commerce Account Manager

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

We are seeking a passionate and high-performing Customer Account Manager to support the acceleration of our Digital Commerce business. This high-exposure role spans both mature and emerging customers across B2B and B2C channels. The Digital Commerce Account Manager will own the day-to-day customer relationships, with accountability for driving growth in established platforms while also scaling and expanding our emerging social commerce channels.

• Build strong, sustainable customer relationships with your customers.
• Full P&L responsibility for your customers, including the delivery of all internal metrics (Share, Volume, Turnover, Gross Profit, and UOP) and direct investment (including BMI).
• Build and execute winning Joint Business Plan for relevant customers.
• Drive price, promotion and bundling strategies with agility, optimising for share.
• Own your digital commerce shop storefront.
• Manage in-month performance vs forecast, working closely with Wholesaler Controllers and Customer Operations to effectively manage accruals, pricing, range changes, and S&OP.
• Provide clear, timely, and actionable business reviews, inputs and updates to all relevant functions.

• Commercial performance for your customers, with a particular focus on share, volume, and distribution.
• Strong commercial acumen, internal reporting accuracy, stakeholder management, and execution of the category growth plan for the channel.
• Building best in class relationships with key customers.
• Elevate Digital Commerce internally to always have a seat at the table.

• Experience in digital commerce trading, marketplace management or D2C site operations (e.g., Amazon 3P, Shopify, TikTok shop, retailer.com trading).
• Strong commercial acumen and commercial creativity, with previous E2E experience managing a P&L.
• Exceptional customer partnering.
• Holistic selling experience, with demonstrable skills in using category, shopper and customer data to build compelling selling stories.
• Comfortable working at pace in a constantly evolving environment.

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.