Assistant HR Business Partner UK&I

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role: As an Assistant HR Business Partner, you will support the delivery of people priorities across the United Kingdom and Ireland. This role plays a key part in delivering people solutions that support business objectives, with a focus on employee experience, employee relations, performance management, organisational effectiveness and culture. You’ll work closely with the local & global HR Business Partners, UK&I HR Lead, line managers, and central HR teams to deliver day-to-day HR support and help drive key people initiatives.

What you will be responsible for:

• Manage employee relations casework end-to-end, partnering with managers to ensure fair, consistent and legally compliant outcomes in line with employment legislation, company policies and best practice.
• Provide expert guidance and coaching to managers on performance management, disciplinary processes, grievances, absence management and workplace conduct matters.
• Draft investigation documentation, outcome letters and case reports, ensuring a high level of accuracy, confidentiality and attention to detail throughout the employee relations process.
• Support the resolution of workplace disputes and employee concerns through a balanced, objective and commercially minded approach.
• Support HR operational excellence through effective management of Workday transactions, ServiceNow cases and HR processes, ensuring a seamless employee experience.
• Maintain accurate HR data and reporting, using insights and trends to support decision-making and continuous improvement initiatives.
• Build trusted relationships with employees and managers, providing timely, pragmatic and commercially balanced guidance across a broad range of people matters.
• Support talent, performance, succession and organisational planning activities across the UK&I organisation, helping to build organisational capability and future leadership pipelines.
• Support managers in building their people management capability through coaching, guidance and the provision of practical HR tools and resources.
• Support the delivery of key HR initiatives and projects, including employee engagement, wellbeing, organisational change and culture programmes.
• Support organisational change activities, including restructures, consultation processes and cultural transformation initiatives where required.

What you need to succeed:

• Proven experience in an employee relations, HR Advisor, HR Generalist or similar operational HR role.
• Strong knowledge of UK employment law and its practical application across employee relations matters.
• Experience providing pragmatic, commercially balanced HR advice to managers and stakeholders.
• Strong working knowledge of Workday and ServiceNow, with experience using HR systems to support employee lifecycle processes and case management.
• Strong analytical skills with the ability to interpret HR data and identify meaningful insights.
• Excellent stakeholder management and relationship-building skills, with the ability to influence and challenge constructively.
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrates sound judgement, professionalism and discretion when dealing with sensitive and confidential matters.
• A proactive mindset, with a willingness to learn, continuously improve and contribute new ideas.
• Comfortable working both independently and collaboratively within a matrix organisation.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact.
• Free to move fast, experiment and challenge how things are done.
• Continuous learning and development as the business grows.
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.