At a Glance
- Tasks: Support clients in maximising their success on our innovative ad tech platform.
- Company: Join Magnite, the world's largest independent sell-side advertising platform.
- Benefits: Enjoy competitive salary, wellness days, and family-focused benefits.
- Other info: Work in a hybrid environment with excellent career growth opportunities.
- Why this job: Make a real impact in the dynamic world of CTV advertising.
- Qualifications: 1-2 years in Ad Tech with strong analytical and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
As an Account Manager, Client Success, you will be working on SpringServe, our premium CTV adserver and programmatic platforms. The largest CTV publishers and TV manufacturers in the world use SpringServe to power and manage the monetisation of their CTV apps. If you enjoy finding the root cause of an issue, are motivated to make clients successful, and thrive in a team environment, we have the role for you.
As an Account Manager on SpringServe, you will be challenged on all fronts. This truly is a generalist position. You will interface with clients on a daily basis, and should be a strong advocate for customer success. Sharp analytical and troubleshooting skills for difficult technical problems that come your way are a must have. You will need to enjoy working in a dynamic culture and being a self-starter. While you’ll be a member of an all-star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client’s problems and solving them.
On a daily basis, you will be responsible for making clients successful on our platform. This will include:
- Migrating new clients to our platform
- Understanding a client’s business thoroughly
- Brainstorming with clients to find their optimal setup
- Communicating client needs to product
- Troubleshooting technical problems in a client’s set up that arise
In This Role You Will:
- Serve as the primary technical lead on EMEA publisher accounts for our SpringServe ad server and programmatic platforms
- Provide best-in-class technical support and deep-dive troubleshooting for complex issues
- Onboard new clients onto our technology ecosystem
- Collaborate with clients to find their optimal setup on SpringServe
- Own the day-to-day technical relationship, satisfaction, and long-term success of major CTV clients on our platforms
- Collaborate with local revenue teams to ensure clients are successful on the platform
- Work closely with local sales teams on strategic pitches, live demos, and technical deep-dives to win new regional business
- Educate and train clients on platform functionality
- Develop a strong understanding of each client’s business to help clients realise the full potential of our platform
- Become an expert in video ad serving and programmatic operations, including current CTV, OTT, and premium video workflows
Requirements:
- 1-2 years Ad Tech Expertise
- A strong understanding of the programmatic advertising ecosystem, including CTV/Streaming, SSPs, DSPs, Ad Servers
- Sharp analytical and troubleshooting skills to solve difficult technical problems
- Exceptional written, verbal, and interpersonal communication skills
- A self-motivated, autonomous individual with a strong sense of accountability, ownership, and eagerness to help
- The ability to be a team player who has a track record of cross-team collaboration
Not Required But Nice To Have:
- Professional proficiency in German
- Familiarity with data querying and scripting languages (such as SQL, Python, and Pandas) and utilizing AI productivity tools (e.g., Claude Code)
Benefits:
- Holiday Breaks and Quarterly Wellness Days
- Equity and Employee Stock Purchase Plan
- Family-Focused Benefits and Parental Leave
- Private Medical Insurance
- Disability and Life Insurance
- Fitness and Wellness Reimbursement
Technical Account Manager, Client Success - Magnite (SpringServe) employer: Magnite
At Magnite, we pride ourselves on fostering a culture of collaboration and continuous growth, making us an exceptional employer for those seeking to make a meaningful impact in the advertising technology space. Our London office offers a hybrid work schedule that promotes work-life balance, alongside comprehensive benefits such as equity plans, wellness days, and family-focused perks. As a Technical Account Manager, you'll have the opportunity to work with leading CTV publishers, develop your skills in a dynamic environment, and contribute to the success of our clients while enjoying autonomy and support from a talented team.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager, Client Success - Magnite (SpringServe)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Magnite. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Magnite before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager, Client Success - Magnite (SpringServe)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Magnite:Your cover letter is your chance to shine! Tell us why you want to work at Magnite specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Magnite!
How to prepare for a job interview at Magnite
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
