At a Glance
- Tasks: Drive client success by solving complex technical challenges and building strong relationships.
- Company: Join Magnite, the world's largest independent sell-side advertising platform.
- Benefits: Enjoy a hybrid work schedule, competitive perks, and career development opportunities.
- Other info: Be part of a supportive culture that values collaboration and work/life balance.
- Why this job: Make a real impact in the ad tech world while collaborating with top-tier clients.
- Qualifications: 6+ years in technical account management or solution engineering, with strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
We are seeking an experienced technical account manager to join our Client Success team in London. This role sits at the intersection of technology and client relationships, where you'll be instrumental in driving our growing EMEA business.
As a technical account manager, you will be on the front lines of expanding our business across EMEA. You'll work directly with publishers, broadcasters, and streaming partners to architect custom solutions using Magnite's technology stack. This is a true generalist role that requires equal parts technical expertise, business acumen, and client relationship skills.
You will need strong analytical and troubleshooting skills to get to the root cause of technical problems that arise. This role requires someone who thrives in ambiguous situations, enjoys solving technical and quantitative problems, and gets genuine satisfaction from making clients successful.
In this role you will:
- Collaborate closely with premium EMEA clients to deeply understand their underlying business models and architect custom technical integrations using the SpringServe technology stack.
- Act as the frontline engineering mind to diagnose and resolve complex technical issues across the product suite (including SSAI issues, data centre routing, ad server logic, discrepancies, etc.).
- Perform detailed data analysis to identify systemic patterns, diagnose platform drop-offs, and optimise client yield.
- Partner actively with the local Commercial and Sales teams on strategic pitches, live platform demonstrations, and technical conversations to secure new regional business.
- Function as the vital link between the market and our technical core, translating complex client requirements and product friction into clear, actionable feedback for global Product and Engineering teams.
- Master the intricacies of video ad serving and programmatic operations, maintaining a deep understanding of evolving CTV, OTT, and premium video workflows.
We’re looking for someone with:
- 6+ years of experience in solution engineering, technical troubleshooting, or technical account management roles.
- Service-oriented individual who is motivated by helping clients and teammates succeed.
- Strong technical troubleshooting skills to diagnose issues in complex, technical systems.
- Exceptional problem-solving skills - enjoys tackling ambiguous problems and finding creative solutions.
- Data-driven decision maker, experienced in analysing performance metrics and using data to improve efficiency and yield.
- Client-facing experience and the ability to translate technical detail into actionable insights for partners and internal stakeholders.
The following experience would be a plus, but is not required:
- Desire to collaborate closely with a tight knit, all-star customer success team.
- Familiarity with data querying and scripting languages (such as SQL, Python, and Pandas) and utilizing AI productivity tools (e.g., Claude Code).
- Experience with video advertising, CTV, publishers, and the ad tech ecosystem.
- Experience providing technical support for clients of a SaaS platform.
Comprehensive Perks and Benefits:
- Holiday Breaks and Quarterly Wellness Days.
- Equity and Employee Stock Purchase Plan.
- Family-Focused Benefits and Parental Leave.
- Private Medical Insurance.
- Competitive Pension Plan.
- Disability and Life Insurance.
- Mobile Phone Subsidy.
- Fitness and Wellness Reimbursement.
Company Culture:
We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.
Magnite Invests in You:
- Career Development Initiatives and a Career Growth Framework.
- Culture and Inclusion Programs.
- Bonusly Peer-to-Peer Recognition Program.
- Community Service and Volunteer Events.
- Company-Matched Charitable Contributions.
- Mental Health Support.
About Us:
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.
Technical Manager, Client Success - Magnite (SpringServe) employer: Magnite, Inc.
At Magnite, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth and well-being. Our London office offers a hybrid work schedule, comprehensive benefits including equity options and wellness initiatives, and a commitment to maintaining a healthy work/life balance, making it an ideal environment for those looking to thrive in the dynamic ad tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager, Client Success - Magnite (SpringServe)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Magnite, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Magnite, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Manager, Client Success - Magnite (SpringServe)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Magnite, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Magnite, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Magnite, Inc.!
How to prepare for a job interview at Magnite, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
