Senior Consultant, Client Services

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success.

About the Role

The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties.

What You Will Do

• Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures.
• Ensure the team is following operational procedures per the SOP.
• Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations.
• Engage in and lead Business Development activities.
• When appropriate, introduce new Magnit service lines to client managers.
• Work with OM/PM to identify opportunities to grow Magnit’s business.
• Ensure agreed screening and pre-employment checks take place in line with client requirements.
• Maintain accurate and complete records for all in-scope workers.
• Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll.
• Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery.
• Assist OM/PM in staff development, new staff orientation, and training.
• Utilize Magnit’s proprietary software, WAND, to facilitate all required processes.
• Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required.
• Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis.

What You Will Need

• 3+ years of experience in sales, marketing, staffing industry operations, HR/recruiting, or customer service is preferred.
• Strong communication skills with the ability to connect effectively across all layers of the organization.
• Service-oriented with strong administrative and organizational skills.
• Proficient in MS Excel skills.
• Detail-oriented, critical thinker and a problem solver.

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more!

Magnit encourages employees to participate in giving back, and we will match employee contributions to favourite charities and support corporate volunteering hours to make a difference in your community!

To see a complete list of our open career opportunities please visit. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.