Human Resources Administrator in City of London

Global Banking Organisation looking to hire an experienced HR Administrator to join their HR Department and play a key role in supporting employees and stakeholders across the organisation. This is a hands-on role where you will take accountability for resolving complex HR queries, ensuring compliance, and championing process excellence.

Key Responsibilities:

• Resolve Tier 2 escalated HR queries from employees and managers, keeping stakeholders updated on progress.
• Coach managers and employees to use self-service tools and Workday processes effectively.
• Guide Tier 1 colleagues in providing entry-level policy advice, escalating to senior HR when appropriate.
• Partner with colleagues across functions to deliver a client-centric approach and build collaborative networks.
• Create, assign, and resolve HR cases in line with standard operating procedures, policies, and service level agreements.
• Audit Tier 1 case work to ensure adherence to processes and maintain high data quality.
• Support pre-employment processes including new hire documentation, contracts, offer packs, and right-to-work checks.
• Advise on HR process adherence, data entry, payroll instructions, and employee correspondence.
• Monitor and champion data integrity, ensuring HR systems are fully utilised.
• Implement and advise on internal controls to reduce errors and mitigate risks.
• Manage document processes within HR Central Services, ensuring accurate employee records.

Experience & Skills Required:

• Experience working in an HR Operations or Shared Services environment.
• Broad HR knowledge, including employment legislation and HR best practices.
• Experience in process mapping and transactional employee relations.
• Ability to prioritise tasks, deliver results, and ensure high levels of stakeholder satisfaction.
• Strong understanding of the employee lifecycle and HR systems, preferably Workday.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage large workloads, meet tight deadlines, and remain calm under pressure.
• Strong literacy, numeracy, and Microsoft Office skills.

Preferred Qualifications:

• Professional HR or business certification (e.g., CIPD Level 5 or equivalent).
• Experience with Case Management systems.
• Continuous professional education or a Masters in HR is desirable.

Personal Attributes:

• Proactive, motivated, and results-driven.
• Strong decision-making and sound judgement.
• Structured, logical, and innovative approach to work.
• Attention to detail, accuracy, and confidentiality.

This is an exciting opportunity to make an impact in HR Operations, contribute to process improvement, and support a diverse workforce, please get in touch for further details.