Director of Payroll Operations in Chelmsford

Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform, supported by data, software, intelligence, and a best-in-class services team, is key to our clients’ success. It can adapt quickly to regional or industry economic shifts and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy, and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

The Client Payroll Operations (CPO) Team is a dynamic, high-energy team which provides top-tier contingent workforce payroll processing and support to Magnit field services teams working onsite at top name companies around the globe. As the Director of Client Payroll Operations, you will be responsible for overseeing and managing all aspects of our client payroll operations department responsible for the EMEA and APAC regions. This role requires strategic leadership, strong operational expertise, and a deep understanding of payroll processes and systems. You will lead a team of payroll professionals to ensure the accurate and timely processing of payroll for our clients, while also driving continuous improvement initiatives to enhance efficiency, quality, and client satisfaction.

What You Will Do

• Lead and manage the client payroll operations department, overseeing all aspects of payroll processing, including data entry, validation, calculation, and distribution.
• Develop and implement strategic initiatives to optimize payroll processes, enhance operational efficiency, and improve service quality.
• Ensure compliance with all applicable laws, regulations, and industry standards related to payroll processing and client service.
• Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client needs and business objectives.
• Ensure best practices are implemented as well as financial checks to ensure program’s profitability.
• Serve as the primary point of contact for key clients, building and maintaining strong relationships and addressing any issues or concerns in a timely and effective manner.
• Monitor key performance indicators (KPIs) and metrics related to payroll operations, tracking performance and identifying opportunities for improvement.
• Provide leadership, guidance, and support to the payroll operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Develop and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service.
• Prepare and present regular reports and updates to senior management on payroll operations performance, issues, and opportunities.
• Stay informed about industry trends and best practices in payroll processing, technology, and client service, leveraging knowledge to drive innovation and improvement.
• Expand the payroll service to new countries at Magnit.

What You Will Need

• 15+ years of experience in payroll operations management, with a proven track record of successfully leading and managing payroll teams, with 10+ years of management experience.
• Strong understanding of payroll processes, systems, and regulations, with experience in both domestic and international payroll operations.
• Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
• Strategic thinker with the ability to develop and implement initiatives to drive operational excellence and client satisfaction.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members at all levels.
• Detail-oriented with a high level of accuracy and attention to detail in payroll processing and client service.
• Ability to thrive in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple priorities effectively.
• Experience with payroll processing systems, preferably Deel, Dayforce, PeopleSoft or similar large-scale ERP.
• Skilled with independent working relationships and collaboration with management located in alternate time zones.
• CIPP Foundation Degree in Payroll Management or similar designation preferred.

If this role isn’t for you, stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit Magnit Careers.

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.