At a Glance
- Tasks: Lead and develop global installation and support for advanced magnetic shielding systems.
- Company: Join a pioneering company focused on innovative technology and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and professional growth in a dynamic environment.
- Other info: Exciting role with opportunities to travel and work on cutting-edge projects.
- Why this job: Make a real impact by ensuring high-quality installations and customer success worldwide.
- Qualifications: Experience in hands-on installation and strong leadership skills required.
The predicted salary is between 50000 - 65000 € per year.
We are seeking a hands-on Installation and Support Manager to lead and develop our global installation and support capability for our MuRoom products and other complex magnetic shielding systems. This role combines technical leadership, project delivery, and customer-facing responsibility, ensuring that all installations are delivered to the highest standards of quality, safety, and customer satisfaction. The successful candidate will manage a team of approximately 6 Installation Technicians, while remaining actively involved in on-site installation, commissioning, and problem-solving activities.
This is a critical role within MSL, bridging engineering, production, and customer delivery. This role will ensure that our advanced shielding systems are installed and supported to the highest standards worldwide, directly impacting customer success and company reputation.
- Line manage, mentor, and develop a team of Installation Technicians
- Plan and allocate resources across multiple concurrent installation projects
- Set clear expectations for workmanship, conduct, and performance
- Foster a strong team culture aligned with MSL’s values and professionalism
- Manage customer expectations and deliver world class products globally
- Lead and participate in the on-site installation of magnetically shielded rooms and systems
- Ensure installations are completed on time, to specification, and to the highest quality standards
- Interpret engineering drawings, 3D CAD models, and technical documentation
- Act as the first level of escalation, resolving issues in real time in partnership with the design teams
- Be prepared to fly out at short-notice to installation sites to troubleshoot in the field
Oversee All Aspects of Installation Including:
- Ensuring construction to tight tolerances and the highest aesthetic finishes
Customer Interface & Support:
- Act as the primary “face of MSL” during installations
- Build strong relationships with customers in research institutes, medical facilities, and universities
- Manage customer expectations and ensure a high level of satisfaction
- Lead site meetings, progress updates, and handovers
- Support post-installation activities including: troubleshooting and remedial work; ongoing service and support coordination
Project Coordination:
- Provide feedback from site to improve product design and manufacturability
- Ensure readiness for installation (materials, documentation, logistics)
- Identify and mitigate risks to installation timelines
Work Closely With Internal Teams Including:
- Project Management
- Mechanical and Electronic Engineering
- Production
- Packing and shipping
- Quality, Safety & Process Improvement
Ensure all work complies with relevant, country specific health & safety regulations and site-specific requirements. Maintain high standards of workmanship, cleanliness, and documentation. Contribute to development installation procedures and best practices. Maintain installation project documentation including RAMS day-to-date site operations.
Key Performance Indicators (KPIs):
- Installation delivery to agreed timelines
- Customer satisfaction and feedback
- Installation quality, and rework levels and cost
- Team performance and development
- Health & safety compliance
Proven experience in a hands-on installation, engineering, or technical construction role. Experience leading or supervising a technical team. Strong practical skills with hand tools and power tools. Ability to interpret engineering drawings and CAD models. Excellent problem-solving ability in real-world, on-site environments. Strong communication and interpersonal skills. Highly organised with the ability to manage multiple projects. Full driving licence and valid passport. Professional, customer-facing manner. Willingness to travel globally and work away from home for extended periods. Work flexible or unsociable hours when required.
Background In:
- Mechanical and/or electrical installation/construction
- Sheet metal or precision assembly of complex structures
- Scientific or high-spec technical environments
Experience With:
- Cleanroom or laboratory installations
- Electrical or HVAC system integration
- Sealing/finishing techniques (e.g. silicone, mastic)
- Understanding of manufacturing processes and engineered products
- Knowledge of health & safety systems and risk assessments
- CSCS card (preferably black)
Personal Attributes:
- Hands-on leader who leads by example
- High attention to detail and commitment to quality
- Strong sense of ownership and accountability
- Calm and effective under pressure on-site
- Positive, proactive, and solution-focused
Installation and Service Manager in Staplehurst employer: Magnetic Shields Limited
At MSL, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As the Installation and Service Manager, you will lead a dedicated team while enjoying opportunities for professional growth and development in a culture that values quality and customer satisfaction. Our commitment to employee well-being is reflected in our supportive atmosphere and the chance to work on cutting-edge projects globally, making a tangible impact in research and medical facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Installation and Service Manager in Staplehurst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Installation and Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or during an interview, bring along examples of your past work. This could be photos of installations you've led or testimonials from satisfied customers. It’s all about proving you can deliver top-notch results!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your experience aligns with their needs. Sometimes, the best opportunities come from a little initiative!
✨Tip Number 4
Prepare for the unexpected! In this field, you might need to think on your feet. Brush up on your problem-solving skills and be ready to discuss how you’ve tackled challenges in past roles. Employers love candidates who can stay calm under pressure and find solutions on-site!
We think you need these skills to ace Installation and Service Manager in Staplehurst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installation and Service Manager role. Highlight your hands-on experience, leadership skills, and any relevant technical expertise that aligns with our MuRoom products and magnetic shielding systems.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences in installation and support, and how you’ve successfully managed teams and projects in similar environments.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've tackled real-world problems on-site. We love candidates who can think on their feet and resolve issues effectively, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Magnetic Shields Limited
✨Know Your Stuff
Make sure you brush up on the technical aspects of installation and support for magnetic shielding systems. Familiarise yourself with engineering drawings, CAD models, and the specific products you'll be working with. This will not only show your expertise but also help you answer technical questions confidently.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team, resolved conflicts, or mentored others. Highlight how you foster a strong team culture and ensure high standards of workmanship.
✨Customer Interaction is Key
As the 'face of MSL', your ability to manage customer expectations is crucial. Prepare to share experiences where you've built strong relationships with clients, handled difficult situations, or ensured customer satisfaction. This will demonstrate your interpersonal skills and commitment to service excellence.
✨Be Ready for Real-World Problem Solving
Expect questions about how you handle on-site challenges. Think of specific instances where you've had to troubleshoot issues in real-time. Emphasise your calmness under pressure and your proactive approach to finding solutions, as these traits are essential for this role.
