At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in our showrooms.
- Company: Join Magnet, the UK's leading kitchen specialist with over 100 years of heritage.
- Benefits: Earn £30,000 - £40,000, enjoy discounts, and access professional development opportunities.
- Other info: Embrace a culture of innovation and inclusivity as you grow your career.
- Why this job: Inspire your team and customers while shaping the future of kitchen design.
- Qualifications: Passionate leader with customer service skills and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to step into the spotlight and lead with passion and purpose? At Magnet, we're looking for ambitious Store Service Managers who are driven to inspire both their teams and their customers.
What’s in it for you?
- You will earn a salary of £30,000 - £40,000 (Base £30,000, with on-target earnings of c£40,000)
- Full design and sales training from day one through our Magnet Learner Journey
- Up to 80% colleague discount on our furniture
- Holiday Purchase Scheme (buy up to 5 extra days holiday)
- Cycle to Work scheme
- Virtual GP access and 24/7 Employee Assistance Platform
- Discounts with over 200 high street brands
- Refer a Friend rewards
- Internal development programmes to help you grow your career with us
What’s Involved?
You will be based in one of our Magnet showrooms, working closely as part of a fast-paced, sales-driven and motivated team. You will be an asset to the team, helping to drive sales, meet targets and collaborate on exciting projects.
As a Store Service Manager, growth will be a priority and will be achieved by supporting driving process, looking at cost efficiencies and applying an ethos of accuracy and compliance. You will assist the team by being involved in any change initiatives, ongoing projects, coaching and supporting both new and existing colleagues regarding training and development throughout the customer journey. You’ll also work closely with all our customers, delivering amazing customer service and dealing with any of the issues they might have effectively.
From the initial conversations in our showroom right through to installation and aftercare, we strive to create a welcoming environment to ensure consistent delivery of high standards of customer service throughout.
What you’ll be doing:
- Create your recipe for success: You’ll drive a positive and collaborative environment that inspires your team to thrive.
- Lead the way: By achieving sales targets and delivering outstanding customer service, you’ll play a key role in upholding the 5-star experience we’re known for.
- Build lasting connections: You’ll forge strong, meaningful relationships with your team and regional partners, driving growth and shared success.
- Embrace your entrepreneurial side: You’ll stay ahead of market trends and seize every opportunity to expand and elevate your showroom.
Who we are looking for:
We’re looking for a passionate leader who thrives in a sales environment and embodies our values: Care, Inspire, Deliver. Here’s what you’ll need to succeed:
- Customer service and a personable manner
- The ability to demonstrate great leadership skills in order to manage and develop the team to their full potential
- Sales motivated and confident working towards targets
- Experience with building great working relationships across teams
- Being proactive around the market trends and competitors
- Flexibility around working hours
- A full driving license
Why Magnet?
At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people. We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you. We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.
Store Service Manager in Orpington employer: Magnet
At Magnet, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Store Service Manager, you'll benefit from comprehensive training, generous employee discounts, and numerous growth opportunities within a supportive team environment, all while contributing to our mission of delivering outstanding customer service in our showrooms. Join us in shaping the future of kitchen design and enjoy a rewarding career with a company that values your passion and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Store Service Manager in Orpington
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Magnet, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Magnet!
We think you need these skills to ace Store Service Manager in Orpington
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Magnet, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Magnet and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Magnet that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Magnet
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
