At a Glance
- Tasks: Lead a motivated team, drive sales, and deliver exceptional customer service.
- Company: Join Magnet, the UK's number one specialist kitchen provider with over 100 years of experience.
- Benefits: Earn £35,000 - £40,000, enjoy discounts, and access professional development opportunities.
- Other info: Embrace growth and creativity in a supportive workplace culture.
- Why this job: Inspire your team while building strong trade relationships in a dynamic environment.
- Qualifications: Customer service skills, leadership experience, and a passion for sales.
The predicted salary is between 35000 - 40000 £ per year.
Step into Magnet as a Store Service Manager. At Magnet, we're looking for an ambitious Store Service Manager who is driven to inspire both their teams and their customers. We’re looking for someone who understands the importance of getting it right the first time, someone who can help lead teams, manage processes, and deliver a seamless service for both our trade and retail customers.
What’s in it for you?
- You will earn a salary of £35,000 - £40,000 (Base £35,000 with uncapped on-target earnings of c£40,000)
- Full design and sales training from day one through our Magnet Learner Journey
- Up to 80% colleague discount on our furniture
- Holiday Purchase Scheme (buy up to 5 extra days holiday)
- Cycle to Work scheme
- Virtual GP access and 24/7 Employee Assistance Platform
- Discounts with over 200 high street brands
- Refer a Friend rewards
- Internal development programmes to help you grow your career with us
What’s Involved?
You will be based in our Beckenham store, working closely as part of a fast paced, sales driven and motivated team. You will be an asset to the team, helping to drive sales, meet targets and collaborate on exciting projects. This role is going to take a lead on the trade side of the store, so building strong trade relationships and supporting with accurate stock management is a priority.
As a Store Service Manager growth will be a focus and will be achieved by supporting driving process, looking at cost efficiencies and applying an ethos of accuracy and compliance. You will assist the team by being involved in any change initiatives, ongoing projects, coaching and supporting both new and existing colleagues. You’ll also work closely with all our customers, delivering amazing customer service and dealing with any of the issues they might have effectively.
What You’ll Be Doing
- Create your recipe for success: You’ll drive a positive and collaborative environment that inspires your team to thrive.
- Lead the way: By achieving sales targets and delivering outstanding customer service, you’ll play a key role in upholding the 5-star experience we’re known for.
- Build lasting connections: You’ll forge strong, meaningful relationships with your team and regional partners, driving growth and shared success.
- Embrace your entrepreneurial side: You’ll stay ahead of market trends and seize every opportunity to expand and elevate your showroom.
Who We Are Looking For
- Customer service and a personable manner
- Desirably an understanding of the trade business
- The ability to demonstrate great leadership skills in order to manage and develop the team to their full potential
- Sales motivated and confident working towards targets
- Experience with building great working relationships across teams
- Being proactive around the market trends and competitors
- Flexibility around working hours
- A full driving license
About Magnet
At Magnet, we’ve been at the heart of British homes for over 100 years. With award‑winning designs and UK-based manufacturing, we’re proud to be the UK’s number one specialist kitchen provider. We’re now moving into a new phase of growth, with a clear vision and the freedom to evolve at pace. Through it all, our people remain our biggest strength — bringing creativity, pride, and passion to everything we do. As we continue to transform and grow, we welcome fresh thinking, so even if you don’t meet every single requirement, we’d still love to hear from you.
You’ll thrive in this role by living and breathing Magnet’s core values — Care, Deliver, Inspire.
We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware.
Trade Store Service Manager in London employer: Magnet
Magnet is an excellent employer that values organisation and teamwork, offering a supportive work culture where employees can thrive. With hybrid working options in Leeds, competitive salary, and opportunities for professional growth, Magnet fosters an environment that prioritises employee satisfaction and customer experience. Join us to be part of a dynamic team dedicated to making a difference in the installation business!
StudySmarter Expert Advice🤫
We think this is how you could land Trade Store Service Manager in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Magnet's values and recent projects. This will help you connect your experience with what they care about, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and customer service experience can drive sales and inspire your team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Magnet and any tips they might have for your application process. It’s all about building those connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Magnet family.
We think you need these skills to ace Trade Store Service Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Store Service Manager at Magnet and how you can inspire both your team and customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We’re looking for leadership skills and customer service experience, so don’t be shy about showcasing those!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Magnet
✨Know Your Stuff
Before the interview, make sure you understand Magnet's values and what they stand for. Familiarise yourself with their products and services, especially in the trade sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved processes. Be ready to discuss how you can apply these skills at Magnet to drive sales and enhance customer service.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Magnet and share your own insights. This will not only make you memorable but also demonstrate your ability to forge strong relationships, which is key for the Store Service Manager role.
✨Be Proactive and Adaptable
Highlight your awareness of market trends and your proactive approach to challenges. Discuss how you stay ahead of competitors and adapt to changes in the industry. This will show that you’re not just a follower but someone who can lead and innovate within the store.
