Magnet Forensics in the United Kingdom is seeking a Technical Support Engineer to diagnose and resolve complex customer issues with autonomy, mentoring peers and contributing to knowledge across support tooling.
Reporting to the Manager, Technical Support, you will onboard teammates, identify trends, propose improvements, and own outcomes end-to-end, balancing speed, quality and customer impact in a hybrid work environment.
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Technical Support Engineer: Complex Issues & Mentorship employer: Magnet Forensics
Magnet Forensics is an exceptional employer that fosters a culture of innovation and collaboration, making a significant impact in the field of digital investigations. With generous time off policies, competitive compensation, and a commitment to employee development, you will find ample opportunities for growth while working alongside a talented team dedicated to making a difference. The hybrid-flexible work approach allows for a balanced work-life integration, ensuring that you can thrive both personally and professionally in a supportive environment.
