At a Glance
- Tasks: Provide top-notch technical support for cutting-edge digital forensics tools.
- Company: Join Magnet Forensics, a leader in digital investigation technology.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Collaborate with talented teams and advance your career in tech.
- Why this job: Make a real difference by helping customers solve critical issues.
- Qualifications: Experience in technical support and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Magnet Forensics is seeking an experienced and customer-focused Technical Support Engineer to join us. The Technical Support Engineer provides advanced technical support to customers using Magnet's SaaS and on-premises platform products, including Magnet One, Magnet Automate, Magnet Review, and our Magnet Griffeye Products. This role not only helps external customers but also collaborates with internal teams including Engineering, Global Sales Engineering, Sales, and Product Management to provide world-class technical support for our cutting-edge Digital Forensics tools.
NOTE: Candidate must reside in the United Kingdom.
Role Responsibilities:
- Deliver exceptional customer service by responding promptly and thoroughly to sensitive or urgent requests, using ticketing and live chat systems, and escalating cases when necessary.
Technical Support Engineer employer: Magnet Forensics
Magnet Forensics is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for its Digital Forensics Solutions Consultant role. With competitive salaries, generous time off policies, and a strong emphasis on professional development, employees are encouraged to grow their skills while making a meaningful impact in the field of digital forensics. Located in a vibrant area, the company fosters a supportive culture that prioritises teamwork and client success, making it an ideal place for those seeking rewarding employment.
