Technical Support Engineer

Role Summary

Magnet Forensics is seeking an experienced & customer-focused
Technical Support Engineer
to join us The Technical Support Engineer provides advanced technical support to customers using Magnet\’s SaaS and on-premises platform products, including
Magnet One, Magnet Automate, Magnet Review, and our Magnet Griffeye Products
.

This role not only helps external Customers, but also collaborates with internal Teams including Engineering, Global Sales Engineering, Sales, and Product Management to provide world-class technical support for our cutting-edge Digital Forensics\’ tools

NOTE: Candidate must reside in the United Kingdom.

Role Responsibilities:

• Deliver exceptional customer service by responding promptly and thoroughly to sensitive or urgent requests, using ticketing and live chat systems, and escalating cases when necessary.
• Maintain overall