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For Companies At a Glance
- Tasks: Lead strategic relationships with high-value customers and ensure their success with our products.
- Company: Join Magnet Forensics, a global leader in digital investigative software.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact by helping customers protect communities and fight crime.
- Qualifications: Experience in customer success and strong relationship-building skills required.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT‑related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Role Summary
Magnet Forensics is seeking a highly experienced, strategic, and customer‑obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high‑value, and mission‑critical customers. This role is designed for senior‑level CSMs who can operate confidently at the executive level while deeply understanding Magnet’s products, services, and customer environments.
As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet — from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C‑level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives.
The mission of the Flagship Customer Success Manager is to protect and grow Magnet’s most important customer relationships by delivering exceptional experiences, accelerating time‑to‑value, proactively managing risk, and creating long‑term partnerships that drive retention, expansion, and advocacy.
Key Responsibilities
- Strategic Customer Leadership & Executive Engagement
- Own executive‑level relationships within flagship accounts, including regular engagement with C‑suite and senior leadership stakeholders.
- Act as a trusted advisor to customers, aligning Magnet’s products and services to their strategic objectives, operational priorities, and long‑term success.
- Lead executive business reviews (EBRs/QBRs), outcome‑focused success planning, and roadmap discussions with customer leadership.
- Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans.
- Customer Lifecycle Ownership & Value Realization
- Lead complex customer onboarding, implementation, and adoption efforts across Magnet’s product portfolio, ensuring successful deployment and accelerated time‑to‑value.
- Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes.
- Identify, track, and mitigate adoption barriers through structured, cross‑functional collaboration.
- Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization.
- Product & Domain Expertise
- Serve as a subject‑matter expert on Magnet’s products, services, workflows, and use cases across digital forensics and investigative environments.
- Provide strategic guidance on product capabilities, integrations, licensing, and best‑practice workflows to both technical and non‑technical audiences.
- Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs.
- Translate customer feedback, feature requests, and trends into actionable insights for internal teams.
- Cross‑Functional Leadership & Internal Alignment
- Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services.
- Collaborate with Sales and Pre‑Sales to ensure a seamless transition from pre‑sales to post‑sales and ongoing support.
Customer Success Manager (Flagship) - United Kingdom in London employer: Magnet Forensics
Contact Detail:
Magnet Forensics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Flagship) - United Kingdom in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of digital forensics and customer success strategies. They want to see that you can be a trusted advisor right from the start.
✨Tip Number 3
Prepare for those interviews! Research Magnet Forensics thoroughly and come armed with questions that show you understand their products and how they align with customer needs. This will demonstrate your genuine interest and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Magnet Forensics.
We think you need these skills to ace Customer Success Manager (Flagship) - United Kingdom in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer success and how you can contribute to our mission at Magnet Forensics.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success management. We’re looking for specific examples that demonstrate your ability to build relationships and drive value for customers, especially at an executive level.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Flagship CSM role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Magnet Forensics.
How to prepare for a job interview at Magnet Forensics
✨Know Your Customer Success Inside Out
Before the interview, dive deep into Magnet Forensics' products and services. Understand how they align with customer needs and be ready to discuss how you can help clients achieve their goals using these tools.
✨Build Relationships Before You Walk In
Research the company culture and key players within Magnet Forensics. If possible, connect with current employees on LinkedIn to gain insights about their experiences and expectations for the role.
✨Prepare for Executive-Level Conversations
As a Flagship Customer Success Manager, you'll engage with C-suite executives. Practice articulating your strategic vision and how you would approach building relationships at that level. Be ready to share examples of past successes in similar situations.
✨Showcase Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you overcame them. Be prepared to discuss how you would proactively identify risks and drive solutions for customers, demonstrating your ability to think critically and strategically.
