At a Glance
- Tasks: Manage customer orders, resolve queries, and support production planning.
- Company: Join Magnera, a legacy company focused on innovative material solutions.
- Benefits: Gain valuable experience in a dynamic role with a supportive team.
- Other info: Maternity cover role with potential for career growth.
- Why this job: Be the key link between customers and operations, making a real impact.
- Qualifications: Strong customer service skills and excellent organisational abilities required.
The predicted salary is between 30000 - 40000 € per year.
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
About the Role
We’re looking for a highly organized and customer-focused individual to join our team. This is a varied role combining customer service, order management, and production planning, where you’ll play a key part in ensuring we deliver excellent service while keeping operations running smoothly. You’ll be at the center of communication between customers, planning, and operations—ensuring orders are processed efficiently, issues are resolved quickly, and plans stay on track. This is a maternity cover Fixed Term Contract expected to end 31 October or earlier if the post holder returns sooner.
Location: CF44 6AD
Hours per week: 40 8:00 to 4:30 with 30 min unpaid break
The successful candidate will be required to prove their right to work in the UK.
Responsibilities
- Customer Care
- Manage customer orders from receipt through to delivery
- Handle customer queries and complaints, ensuring prompt resolution
- Raise quotes, credits, and invoices accurately
- Communicate delays and manage customer expectations
- Monitor open orders and highlight any risks to delivery targets
- Maintain price lists and system data
- Update logistics plans and internal reporting
- Production Planning
- Run stock reports and support demand planning
- Create and maintain production schedules
- Provide lead times for out-of-stock items
- Monitor plans daily and elevate potential delays
- Support daily operational updates and reporting
- Procurement Support
- Raise and process purchase orders
- Set up and maintain supplier records
Qualifications
- Strong customer service experience with a proactive approach
- Confident communicator (phone and email)
- Excellent organizational and planning skills
- High attention to detail and accuracy
- Strong IT skills, particularly Excel
- Experience with ERP systems (e.g. NAV or similar) desirable
- Ability to manage multiple priorities in a fast-paced environment
Customer Care & Planning Coordinator – Maternity Cover FTC employer: Magnera Corporation
Magnera is an exceptional employer that fosters a collaborative and supportive work environment, where employees are empowered to make a meaningful impact. With a strong focus on personal development and growth opportunities, team members can thrive in their roles while contributing to the company's mission of delivering innovative material solutions. Located in CF44 6AD, the company offers a dynamic workplace culture that values resilience and adaptability, making it an ideal place for those seeking rewarding employment in customer care and planning.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Planning Coordinator – Maternity Cover FTC
✨Tip Number 1
Get to know the company! Research Magnera's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer care and coordination, being able to express yourself clearly and confidently will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment Magnera offers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Magnera.
We think you need these skills to ace Customer Care & Planning Coordinator – Maternity Cover FTC
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your organisational skills. We want to see how you manage multiple tasks and keep everything running smoothly, just like you'll need to in the role!
Customer Focus is Key:Make sure to emphasise your customer service experience. We’re all about delivering excellent service, so share examples of how you've handled queries or complaints effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Magnera Corporation
✨Know the Company Inside Out
Before your interview, take some time to research Magnera's history and values. Understanding their mission to provide material solutions and how they adapt to challenges will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer care, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your proactive approach and any successful resolutions you've achieved.
✨Demonstrate Organisational Prowess
Prepare to discuss how you manage multiple priorities and stay organised in a fast-paced environment. You might want to bring up tools or methods you use for planning and tracking tasks, especially if they relate to order management or production planning.
✨Be Ready for Technical Questions
Brush up on your IT skills, particularly Excel and any ERP systems you've used. Be prepared to discuss how you've utilised these tools in previous roles, as this will show your readiness to handle the technical aspects of the job.
