At a Glance
- Tasks: Manage customer orders, resolve queries, and support production planning.
- Company: Join Magnera, a legacy company focused on innovative material solutions.
- Benefits: Gain valuable experience in a dynamic role with potential for growth.
- Other info: Fixed-term maternity cover with a supportive team environment.
- Why this job: Be the key link between customers and operations, making a real impact.
- Qualifications: Strong customer service skills and excellent organisational abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
We’re looking for a highly organized and customer-focused individual to join our team. This is a varied role combining customer service, order management, and production planning, where you’ll play a key part in ensuring we deliver excellent service while keeping operations running smoothly. You’ll be at the center of communication between customers, planning, and operations—ensuring orders are processed efficiently, issues are resolved quickly, and plans stay on track. This is a maternity cover Fixed Term Contract expected to end 31 October or earlier if the post holder returns sooner.
Location: CF44 6AD
Hours per week: 40, 8:00 to 4:30 with 30 min unpaid break
The successful candidate will be required to prove their right to work in the UK.
Key Responsibilities
- Customer Care
- Manage customer orders from receipt through to delivery
- Handle customer queries and complaints, ensuring prompt resolution
- Raise quotes, credits, and invoices accurately
- Communicate delays and manage customer expectations
- Monitor open orders and highlight any risks to delivery targets
- Maintain price lists and system data
- Update logistics plans and internal reporting
- Production Planning
- Run stock reports and support demand planning
- Create and maintain production schedules
- Provide lead times for out-of-stock items
- Monitor plans daily and elevate potential delays
- Support daily operational updates and reporting
- Procurement Support
- Raise and process purchase orders
- Set up and maintain supplier records
Qualifications
- Strong customer service experience with a proactive approach
- Confident communicator (phone and email)
- Excellent organizational and planning skills
- High attention to detail and accuracy
- Strong IT skills, particularly Excel
- Experience with ERP systems (e.g. NAV or similar) desirable
- Ability to manage multiple priorities in a fast-paced environment
Customer Care & Planning Specialist (Maternity Cover) in Aberdare employer: Magnera Corporation
Magnera is an exceptional employer that fosters a collaborative and supportive work culture, where employees are empowered to make a real impact. With a strong focus on personal development and growth opportunities, you will thrive in a dynamic environment that values resilience and innovation. Located in CF44 6AD, our team enjoys a balanced work-life schedule, ensuring that every member can contribute meaningfully while enjoying the benefits of a stable and nurturing workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Planning Specialist (Maternity Cover) in Aberdare
✨Tip Number 1
Get to know the company! Research Magnera's history and values so you can show how your skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, be ready to demonstrate your ability to handle queries and complaints effectively in a friendly manner.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in fast-paced environments. This will prove you're the right fit for keeping operations running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Magnera.
We think you need these skills to ace Customer Care & Planning Specialist (Maternity Cover) in Aberdare
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Care & Planning Specialist role. Highlight your customer service experience and any relevant IT skills, especially if you've worked with ERP systems before.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed customer orders or resolved issues in the past, and show us your proactive approach to customer care.
Show Off Your Organisational Skills:In your application, emphasise your organisational and planning skills. We want to see how you manage multiple priorities and keep everything running smoothly, so don’t hold back on sharing your strategies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Magnera Corporation
✨Know Your Customer Care Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries and complaints in the past. Highlight your proactive approach and how you ensure prompt resolutions.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational and planning skills, prepare to discuss how you manage multiple priorities. Think of specific instances where your attention to detail made a difference in your work.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like NAV, make sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you would adapt to using them in the role.
✨Communicate Clearly and Confidently
As a confident communicator, practice articulating your thoughts clearly. Whether it's over the phone or via email, demonstrate your ability to convey information effectively. This will show that you're ready to be the central communication hub for customers and operations.
