At a Glance
- Tasks: Manage customer orders, resolve queries, and support production planning.
- Company: Join Magnera, a legacy company focused on innovative material solutions.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: Maternity cover role with flexible hours and a supportive team.
- Why this job: Be the key link between customers and operations, making a real impact.
- Qualifications: Strong customer service skills and excellent organisational abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
We’re looking for a highly organized and customer-focused individual to join our team. This is a varied role combining customer service, order management, and production planning, where you’ll play a key part in ensuring we deliver excellent service while keeping operations running smoothly. You’ll be at the center of communication between customers, planning, and operations—ensuring orders are processed efficiently, issues are resolved quickly, and plans stay on track. This is a maternity cover Fixed Term Contract expected to end 31 October or earlier if the post holder returns sooner.
Location: CF44 6AD
Hours per week: 40, 8:00 to 4:30 with 30 min unpaid break
The successful candidate will be required to prove their right to work in the UK.
Key Responsibilities
- Customer Care
- Manage customer orders from receipt through to delivery
- Handle customer queries and complaints, ensuring prompt resolution
- Raise quotes, credits, and invoices accurately
- Communicate delays and manage customer expectations
- Monitor open orders and highlight any risks to delivery targets
- Maintain price lists and system data
- Update logistics plans and internal reporting
- Production Planning
- Run stock reports and support demand planning
- Create and maintain production schedules
- Provide lead times for out-of-stock items
- Monitor plans daily and elevate potential delays
- Support daily operational updates and reporting
- Procurement Support
- Raise and process purchase orders
- Set up and maintain supplier records
Qualifications
- Strong customer service experience with a proactive approach
- Confident communicator (phone and email)
- Excellent organizational and planning skills
- High attention to detail and accuracy
- Strong IT skills, particularly Excel
- Experience with ERP systems (e.g. NAV or similar) desirable
- Ability to manage multiple priorities in a fast-paced environment
Customer Care & Planning Coordinator – Maternity Cover FTC in Aberdare employer: Magnera Corporation
Magnera is an exceptional employer that fosters a collaborative and supportive work culture, where employees are empowered to make a real impact. With a strong focus on personal development and growth opportunities, you will thrive in a dynamic environment that values resilience and innovation. Located in CF44 6AD, the company offers a unique chance to be part of a legacy that has consistently delivered solutions for over 160 years, ensuring that your contributions are meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Planning Coordinator – Maternity Cover FTC in Aberdare
✨Tip Number 1
Get to know the company! Research Magnera's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture and goals.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer care and coordination, being able to express yourself clearly and confidently will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment Magnera thrives in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Magnera.
We think you need these skills to ace Customer Care & Planning Coordinator – Maternity Cover FTC in Aberdare
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Care & Planning Coordinator role. Highlight your customer service experience and any relevant organisational skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at Magnera. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application demonstrates your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your confident communicator side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Magnera Corporation
✨Know Your Customer Care Basics
Make sure you brush up on your customer service skills before the interview. Understand common customer queries and complaints related to order management and how to resolve them efficiently. This will show that you’re proactive and ready to handle the role.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in a fast-paced environment. Use specific instances where your organisational skills made a difference, especially in planning or production schedules. This will highlight your ability to keep operations running smoothly.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like NAV, be ready to discuss it. If not, do a bit of research on how these systems work and their importance in order management and production planning. Showing that you understand the tools used in the role can set you apart.
✨Communicate Clearly and Confidently
Practice your communication skills, both verbal and written. You’ll need to convey information clearly to customers and colleagues alike. Consider role-playing common scenarios to build your confidence in handling customer interactions during the interview.
