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- Tasks: Schedule maintenance and repairs, ensuring top-notch customer service.
- Company: Join a passionate team focused on excellent customer experiences.
- Benefits: Competitive salary, home-based work, and additional perks.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while working flexibly.
- Qualifications: Strong customer service skills and organisational abilities required.
The predicted salary is between 31803 - 31803 £ per year.
£31,803 per annum plus additional benefits. 37 hours per week. Home-based with occasional travel. Permanent role. Closing date for applications: 13.05.26 (Midday).
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
The role and what you take care of:
We have a permanent, full-time opportunity to join our Customer Contact and Community Support team as a Maintenance Scheduler. You will be part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success.
Responsibilities:
- Ensure timely, effective, and reliable repairs and maintenance by utilising our scheduling software and systems.
- Respond to and manage all customer contacts promptly, ensuring customers receive the best experience at the right time, first time, while placing our customer experience at the heart of everything you do.
- Issue work orders and invoices, while coordinating with contractors to ensure a smooth and satisfactory experience for both the business and our customers.
What you need to be successful:
- Demonstrated ability to provide exceptional customer service, ensuring accuracy on the first attempt.
- Highly organised, positive, and capable of meeting tight deadlines.
- Proficient in computer literacy, with knowledge of systems and related software.
- Dedicated to exceeding expectations to deliver an outstanding customer experience.
- Skilled in problem‑solving through effective collaboration with customers and colleagues.
- Proven track record of contributing towards team targets and project success.
- Applicants with transferable qualities are encouraged to apply.
Maintenance Scheduler employer: Magna Housing
Contact Detail:
Magna Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to maintenance scheduling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed tight deadlines or coordinated projects effectively. This will highlight your ability to excel in the Maintenance Scheduler role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Maintenance Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Maintenance Scheduler role. Highlight your customer service experience and any relevant software knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer experiences and how your organisational skills can help us meet tight deadlines.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and collaborate effectively with others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Magna Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Maintenance Scheduler inside out. Familiarise yourself with scheduling software and systems, as well as the importance of customer service in this position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the job requires being highly organised, prepare examples from your past experiences where you successfully managed multiple tasks or met tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how your skills align with what they’re looking for.
✨Customer Experience is Key
Be ready to discuss how you’ve provided exceptional customer service in previous roles. Think of specific instances where you went above and beyond to ensure customer satisfaction. This will highlight your dedication to placing the customer experience at the heart of everything you do.
✨Collaborate and Problem-Solve
Prepare to talk about times when you collaborated with colleagues or customers to solve problems. This role values teamwork and effective communication, so sharing relevant examples will show that you can contribute positively to their team dynamics.