At a Glance
- Tasks: Manage customer complaints with empathy and ensure timely resolutions.
- Company: Magna Housing, dedicated to providing excellent customer care.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive team focused on continuous improvement.
- Why this job: Make a real difference in customers' lives by improving their experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Magna Housing is seeking a Complaints Advisor to deliver a fair, empathetic complaints service for customers across the UK. You will oversee formal complaints from multiple channels, ensuring timely progress in line with policy and service standards, and act as the main point of contact for customers throughout the process.
You will work with colleagues across Magna Housing to gather information, provide timely updates, and identify opportunities to improve our complaints handling and customer experience.
We think you need these skills to ace Remote Complaints Specialist – Customer Care & Insight in Dorchester
Empathy
Customer Service
Complaint Handling
Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
