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For Companies At a Glance
- Tasks: Provide essential admin support and ensure excellent customer service in housing services.
- Company: Join Magna, a forward-thinking company dedicated to creating great homes together.
- Benefits: Competitive salary, flexible home-based work, and opportunities for personal growth.
- Other info: Embrace a collaborative culture with room for creativity and innovation.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Experience in fast-paced environments and strong communication skills are key.
The predicted salary is between 26677 - 26677 £ per year.
£26,677 per annum plus additional benefits. 37 hours per week. Location: Home-based with occasional travel to Magna offices in Williton TA4 4RF, reside within 30 miles of this location. Permanent role. Closing date for applications: 13.05.26 (Midday). Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
Role & Responsibilities
- We are seeking an enthusiastic, motivated and proactive Operations Support Administrator to join our team of Housing professionals.
- In this role, you will work closely with colleagues who are dedicated to excellent customer service and maintain our company’s core values and standards of excellence.
- Your responsibilities will include providing essential administrative support to ensure data is processed efficiently, accurately, and reliably.
- Our main goal is to handle all customer interactions swiftly and effectively, making sure each contact results in an outstanding experience from start to finish.
- Effectively prioritise, multi-task, and proactively manage workstreams both independently and within a team.
- Deliver exceptional, detail-oriented service, consistently going above and beyond in all administrative and customer-facing tasks.
- Support team operations by providing reliable administrative assistance, including data processing, correspondence, and appointment management.
- Facilitate housing processes by handling appointment scheduling, mutual exchange administration, and any temporary transfer arrangements.
- Contribute to service improvement by sharing ideas, collaborating across the department, and embracing Magna’s safe and positive workplace culture.
Qualifications & Requirements
- Demonstrable experience in fast-paced office and remote working environments, collaborating effectively both independently and as part of a team.
- Excellent organisational skills, attention to detail, and care when handling data.
- Great communication skills with the ability to communicate and work closely with Repair teams; engaging and collaborating across departments and with customers.
- Proven experience in customer-facing roles, adept at managing challenging conversations and supporting customer needs.
- Efficient at time management; familiarity with housing management systems or similar software advantageous.
- Formal qualifications are not required. Applicants with transferable skills are encouraged to apply.
Operations Support Administrator - Housing Services (Somerset) in Dorchester employer: Magna Housing
Contact Detail:
Magna Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Administrator - Housing Services (Somerset) in Dorchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing services sector, especially those who work at Magna. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for operations support roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed multiple tasks or improved processes in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Support Administrator - Housing Services (Somerset) in Dorchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Administrator role. Highlight your relevant experience in fast-paced environments and your knack for excellent customer service. We want to see how you fit into our vision of creating great homes together!
Show Off Your Organisational Skills: Since this role requires great organisational skills, don’t shy away from showcasing your ability to prioritise and manage multiple tasks. Use specific examples from your past experiences to demonstrate how you’ve successfully handled similar responsibilities.
Communicate Clearly: Your written communication is key! Make sure your application is clear, concise, and free of errors. We appreciate attention to detail, so take the time to proofread your documents before hitting send. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Magna!
How to prepare for a job interview at Magna Housing
✨Know Your Stuff
Before the interview, make sure you understand Magna's vision and values. Familiarise yourself with their approach to housing services and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and can contribute to their mission.
✨Show Off Your Organisational Skills
As an Operations Support Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed competing priorities or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Great communication is key in this role. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've had to manage challenging conversations with customers and how you resolved them. This will highlight your customer service skills and ability to collaborate effectively.
✨Be Proactive and Positive
Magna values a proactive approach and a positive workplace culture. During the interview, share instances where you've taken the initiative to improve a process or support your team. Show that you're not just a team player but also someone who contributes ideas for service improvement.