Operations Support Administrator - Housing Services (Dorset) in Dorchester

£26,677 per annum plus additional benefits. 37 hours per week. Location: Home-based with occasional travel to Magna offices in Dorchester DT1 2PJ, therefore we suggest that you reside within 30 miles distance of this location. Permanent role. Closing date for applications: 13.05.26 (Midday).

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role & what you take care of:

• We are seeking an enthusiastic, motivated and proactive Operations Support Administrator to join our team of Housing professionals.
• In this role, you will work closely with colleagues who are dedicated to excellent customer service and maintain our company’s core values and standards of excellence.
• Your responsibilities will include providing essential administrative support to ensure data is processed efficiently, accurately, and reliably.
• Our main goal is to handle all customer interactions swiftly and effectively, making sure each contact results in an outstanding experience from start to finish.
• Effectively prioritise, multi-task, and proactively manage workstreams both independently and within a team.
• Deliver exceptional, detail-oriented service, consistently going above and beyond in all administrative and customer-facing tasks.
• Support team operations by providing reliable administrative assistance, including data processing, correspondence, and appointment management.
• Facilitate housing processes by handling appointment scheduling, mutual exchange administration, and any temporary transfer arrangements.
• Contribute to service improvement by sharing ideas, collaborating across the department, and embracing Magna’s safe and positive workplace culture.

A comprehensive role profile is attached to this Advert.

What you need to be successful:

• Demonstrable experience in fast-paced office and remote working environments, collaborating effectively both independently and as part of a team.
• Excellent organisational skills, attention to detail, and care when handling data.
• Great communication skills with the ability to communicate and work closely with Repair teams; engaging and collaborating across departments and with customers.
• Proven experience in customer-facing roles, adept at managing challenging conversations and supporting customer needs.
• Efficient at time management; it would be advantageous to be familiar with using housing management systems or similar software.
• Formal qualifications are not required. Applicants with transferable skills are encouraged to apply.

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936. To apply, please follow the link attached to this advert. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.