At a Glance
- Tasks: Support customers by resolving repair complaints and ensuring a great experience.
- Company: Join Magna, a forward-thinking company dedicated to creating great homes together.
- Benefits: Enjoy a competitive salary, flexible home-based work, and additional perks.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences while working in a collaborative team.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 29648 - 29648 £ per year.
£29,648 per annum plus additional benefits.
37 Hours per week (Mon-Friday)
Home-based with occasional travel to office (You will be expected to occasionally travel to the office to attend in person meetings, events and training, so we recommend that you reside within 70 miles of DT1 2PJ).
Permanent role.
Closing date for applications: 18th June 2026 (Midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role and what you take care of:
- Magna’s Customer and Home experience team is seeking a highly motivated Customer Repair Specialist to support the needs of the business.
- The successful applicant will be able to build great rapport with our customers, establish their needs and provide the best experience with a right first-time approach.
- You will be part of a team where our people are passionate about delivering an excellent customer service and committed to improving the customer experience.
- You will be responsible for managing and resolving customer repair complaints, undertaking a thorough investigation of each case and liaising closely with the scheduling and operations teams to secure a timely and appropriate resolution.
- You will work closely with the complaints team to identify recurring complaint themes and collaborate with the wider Home Services team to help reduce complaints.
- You will also ensure ongoing compliance with the Housing Ombudsman Code, at all times.
- Occasionally provide cover for response scheduling as required; full training will be provided to support effective service delivery and compliance.
What you need to be successful:
- Great written and verbal communication skills.
- Capable of investigating customer complaints and making decisions to achieve successful resolutions.
- Excellent skills in communicating effectively with both our customers, colleagues, and stakeholders.
- Ability to handle difficult situations with empathy and professionalism alongside great organisation and time management skills.
- A prior knowledge of QL- Aereon would be advantageous.
- Applicants with transferable qualities are encouraged to apply.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
Customer Repairs Specialist in Dorchester employer: Magna Housing
At Magna, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to thrive. As a Customer Repairs Specialist, you will enjoy a competitive salary, comprehensive training, and opportunities for professional growth, all while working from home with the flexibility of occasional office visits. Join us in our mission to create great homes together, where your contributions directly enhance customer experiences and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Repairs Specialist in Dorchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Magna or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint resolution. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled difficult customer situations in the past. This will demonstrate your ability to manage complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Magna.
We think you need these skills to ace Customer Repairs Specialist in Dorchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Repairs Specialist role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since great written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to communicate effectively!
Highlight Problem-Solving Abilities:We’re looking for someone who can handle customer complaints with empathy and professionalism. Share examples in your application that showcase your problem-solving skills and how you've resolved issues in the past.
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying through our website as soon as possible to increase your chances of being considered. We can’t wait to hear from you!
How to prepare for a job interview at Magna Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Repairs Specialist role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, especially around customer service and complaint resolution.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved complaints or built rapport with customers, as these will be key points to discuss.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer complaint. Practice your responses to these scenario-based questions, focusing on your problem-solving skills and ability to empathise with customers.
✨Research the Company Culture
Magna values collaboration and a commitment to improving customer experience. Research their company culture and think about how you can demonstrate that you fit into their fast-paced and adaptable environment during your interview.
