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- Tasks: Engage with customers via phone, email, and social media to deliver exceptional service.
- Company: Join a dedicated team at a leading customer care provider.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Make a real difference in customers' lives while working from home.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 18385 - 18385 £ per year.
Salary £18,385 per annum plus additional benefits. 25.5 hours per week. (Full-time salary equivalent - £26,677) Permanent Role. Location: Home-based with occasional travel to the office in Dorchester DT1 2PJ or Williton TA4 4RF, therefore easy commutable distance from either office would be advantageous.
The closing date for applications: 26.05.26 (midday). Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do.
Your responsibilities will include:
- Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
- Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
- Using IT systems to provide solutions and help answer queries.
- Liaising with contractors and wider work colleagues and partners.
What you need to be successful:
- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
- Act calm under pressure and spot trends – role modelling what great customer experience looks like.
- Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
Full training will be provided (Training will take place on site and virtually). Applicants with transferable skills are encouraged to apply.
Customer Care Advisor (Part-time) in Dorchester employer: Magna Housing
Contact Detail:
Magna Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (Part-time) in Dorchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Magna and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will help you feel more confident and prepared when discussing your experience during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key for a Customer Care Advisor role, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Advisor (Part-time) in Dorchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role is all about engaging with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any experience you have with different communication platforms.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your passion for customer service and how you can contribute to creating great homes together.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Magna Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the responsibilities and the skills required, especially around customer service and IT systems. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet or manage multiple tasks at once. Be ready to discuss how you approached these situations and the outcomes. This will highlight your ability to remain calm under pressure and provide great customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.