At a Glance
- Tasks: Engage with customers via phone, email, and social media to deliver exceptional service.
- Company: Join Magna, a forward-thinking company dedicated to creating great homes together.
- Benefits: Competitive salary, flexible working, and full training provided.
- Other info: Opportunities for career growth in a collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26677 - 26677 £ per year.
£26,677 per annum plus additional benefits. 37 hours per week. Fixed term role for 2 years. Location: Home-based with occasional travel to the office in Dorchester DT1 2PJ.
The closing date for applications: 13th August date to be confirmed. Talent Discovery Day: If successful you will be required to attend our Talent Discovery Day at our Everdene Office (DT1 2PJ) on the 19th August prior to securing a final interview.
Please note we have multiple Permanent Full-Time and Part-Time roles available so you may be contacted about a different role and contract type. If you are interested in a Part-Time or Fixed Term Contract please state this on your application.
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast-paced, adaptable, and highly collaborative environment.
Due to several internal promotions to roles including Training Coordinator, Asset Scheduler/Officer and Lettings Officer etc, we are now looking to hire our future Customer Care Advisors across several roles here at Magna.
The Role and what you take care of:
We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include:
- Assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that uphold our Magna values and vision of creating great homes together.
- Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
- Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
- Using IT systems to provide solutions and help answer queries.
- Liaising with contractors and wider work colleagues and partners.
What you need to be successful:
- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast-paced accurate decisions to fulfil customer needs.
- Act calm under pressure and spot trends – role modelling what great customer experience looks like.
- Enjoy learning in a dynamic and fast-paced environment, whilst embracing challenge.
Full training will be provided (Training will take place on site and virtually). Applicants with transferable skills are encouraged to apply.
For an informal discussion about this post, please contact: Matt.Jones@magna.org.uk
To apply, please follow the link attached to this advert. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
Customer Care Advisor - Fixed Term Contract in Dorchester employer: Magna Housing
Magna Housing is an exceptional employer that prioritises user-centered design and inclusivity in its services, making a meaningful impact in the Dorchester community. With a strong emphasis on collaboration and professional growth, employees are encouraged to innovate and enhance customer experiences while enjoying a supportive work culture and competitive benefits. Join us to be part of a dedicated team committed to delivering accessible housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor - Fixed Term Contract in Dorchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Magna Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Magna Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisor - Fixed Term Contract in Dorchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Magna Housing.
How to prepare for a job interview at Magna Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Magna Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Magna Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
