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- Tasks: Engage with customers daily via phone, email, and social media to provide exceptional service.
- Company: Join a dedicated team at Magna, focused on creating great homes together.
- Benefits: Competitive salary, home-based work, and full training provided.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26677 - 26677 £ per year.
£26,677 per annum plus additional benefits.
37 hours per week.
Permanent role.
Location: Home‑based with occasional travel to Magna offices in Dorchester DT1 2PJ or Williton TA4 4RF. You should reside within 50 miles of these locations.
Closing date for applications: (Midday).
Applicants must already have the legal right to work and reside in the UK. Visa sponsorship is not provided.
We are seeking a customer‑focused, highly motivated, and approachable Customer Care Advisor with excellent relationship‑building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that uphold our vision of creating great homes together.
Responsibilities:- Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
- Initiating repair requests, addressing housing‑related enquiries, and creating contacts in our CRM system.
- Using IT systems to provide solutions and help answer queries.
- Liaising with contractors and wider work colleagues and partners.
- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Ability to provide great customer service and get it right first time, with the ability to multi‑task and make fast, accurate decisions to fulfil customer need.
- Act calm under pressure and spot trends – role modelling what great customer experience looks like.
- Enjoy learning in a dynamic and fast‑paced environment, whilst embracing challenge.
- Full training will be provided (training will take place on site and virtually).
Applicants with transferable skills are encouraged to apply.
Magna reserves the right to close the vacancy early should sufficient applications be received.
Customer Care Advisor in Dorchester employer: Magna Housing
Contact Detail:
Magna Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Dorchester
✨Tip Number 1
Get to know the company! Research Magna and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Magna. Don’t miss out!
We think you need these skills to ace Customer Care Advisor in Dorchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role of a Customer Care Advisor, so don’t hold back on showcasing your relationship-building abilities!
Show Off Your IT Skills: Since we’re looking for someone who’s IT literate, be sure to mention your proficiency with MS Word, Excel, and Outlook. If you’ve used any CRM systems before, give us the details – it’ll definitely catch our eye!
Demonstrate Your Customer Focus: In your application, share specific examples of how you’ve provided exceptional customer service in the past. We love hearing about those moments when you went above and beyond to meet a customer's needs!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Magna Housing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think of specific examples that showcase your ability to provide exceptional service and build relationships.
✨Familiarise Yourself with the Company
Do a bit of homework on Magna and their values. Understand their mission of creating great homes together and be prepared to explain how your personal values align with theirs. This shows genuine interest and helps you stand out.
✨Practice Your Communication Skills
Since this role involves engaging with customers through various channels, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with speaking about your skills and experiences.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Think about times when you had to multi-task or make quick decisions under pressure. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.