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- Tasks: Engage with customers daily via phone, email, and social media to deliver exceptional service.
- Company: Join a dedicated team at Magna, focused on creating great homes together.
- Benefits: Competitive salary, home-based work, and full training provided.
- Other info: Opportunity for career growth and learning in a fast-paced setting.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26677 - 26677 £ per year.
£26,677 per annum plus additional benefits. 37 hours per week. Permanent role. Location: Home‑based with occasional travel to Magna offices in Dorchester DT1 2PJ or Williton TA4 4RF. You should reside within 50 miles of these locations. Closing date for applications: 13.05.26 (Midday). Applicants must already have the legal right to work and reside in the UK. Visa sponsorship is not provided.
We are seeking a customer‑focused, highly motivated, and approachable Customer Care Advisor with excellent relationship‑building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that uphold our vision of creating great homes together.
Responsibilities:
- Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
- Initiating repair requests, addressing housing‑related enquiries, and creating contacts in our CRM system.
- Using IT systems to provide solutions and help answer queries.
- Liaising with contractors and wider work colleagues and partners.
Required Qualifications and Skills:
- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Ability to provide great customer service and get it right first time, with the ability to multi‑task and make fast, accurate decisions to fulfil customer need.
- Act calm under pressure and spot trends – role modelling what great customer experience looks like.
- Enjoy learning in a dynamic and fast‑paced environment, whilst embracing challenge.
Full training will be provided (training will take place on site and virtually). Applicants with transferable skills are encouraged to apply. Magna reserves the right to close the vacancy early should sufficient applications be received.
Customer Care Advisor employer: Magna Housing
Contact Detail:
Magna Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Magna. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous customer service experience and any specific achievements. Use examples that demonstrate your ability to manage assignments and provide exceptional service – this is what Magna is looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role of a Customer Care Advisor, so don’t hold back on showcasing your relationship-building abilities!
Show Off Your Communication Skills: Since this role is all about engaging with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any relevant experience you have with different communication platforms.
Highlight Your IT Proficiency: We’re looking for someone who’s IT literate, so make sure to mention your experience with MS Word, Excel, and Outlook. If you’ve used any CRM systems before, definitely include that too – it’ll give us a better picture of your capabilities!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Magna Housing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you’ve gone above and beyond for a customer.
✨Familiarise Yourself with the Company
Do some research on Magna and their mission. Understanding their vision of 'creating great homes together' will help you align your answers with their values. This shows that you’re genuinely interested in the company and its goals.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role. Prepare responses on how you would handle difficult customers or resolve common issues. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your IT Skills
Since the role requires proficiency in IT systems, be prepared to discuss your experience with MS Word, Excel, and Outlook. You might even want to mention any other software you’re familiar with that could be beneficial in this role.