Income Officer (Maternity Cover)

A fantastic opportunity has arisen for an Income Officer within the Income Team for an enthusiastic and committed individual. You will learn new skills and increase your housing and benefits knowledge.

The successful applicant will be part of a team responsible for the collection of rent and other debt owing to Magna. Full training and support will be provided. You will be responsible for regularly monitoring accounts and ensuring appropriate action is taken on debts in line with Magna’s income management policies and procedures, in a timely manner. This includes:

• Preparing, recording, and monitoring arrangements to pay with customers.
• Ensuring a payment culture exists at the start of every new tenancy and licence and continues throughout to ensure that customers are fully aware of their payment responsibilities and Magna’s policy on debt.
• Preparing court paperwork and representing the business in court for possession and debt related issues.

What You Need To Be Successful

We are seeking an individual with a positive attitude, good communication skills, high motivation, diligence, dedication, flexibility, and the ability to use initiative for problem solving and workload management. Applicants should have:

• At least one year of experience in social housing or a similar environment.
• Some knowledge of housing law and welfare benefits such as universal credit and housing benefit.
• Experience of debt recovery ideally within a social housing environment (desirable but not essential as training will be provided).
• Excellent Microsoft skills, including Word, Excel, and Outlook.
• Experience preparing court paperwork.
• Experience representing a business in court for housing or debt related cases.
• Experience using the Aareon QL computer system.
• A full driving licence and ability to travel.

This post is subject to a Basic Level Disclosure & Barring Service (DBS) check. Applicants with transferable qualities are encouraged to apply.

Magna Benefits

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers. We offer:

• Company sick pay
• Pension matched up to 8%
• Learning and Development
• Mileage and Agile working
• Paid day a year to volunteer
• Wellbeing Portal and Colleague Voice
• Rental / Stamp Duty Loan and Credit Union
• Employee assistance & Health Care Cash Plan
• Discounts on entertainment, high street shops and grocery shopping
• Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936. To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

About Us

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years. Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.