Service Designer in Dorchester

Home-based with occasional travel. You will be expected to be present for workshops and company events based in Dorchester DT1 2PJ, therefore we suggest that you reside within 70 miles distance of this location. Fixed-term contract: 3 years. The closing date for applications: 18.05.26 (Midday). Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

About the role

Magna is excited to announce a new opportunity for a dedicated Service Designer to join our organisation. In this role you will collaborate closely with our Business Analysts, delivering and designing critical end-to-end services across housing, repairs, customer contact, and support services. You will assist the business in transitioning from process-focused approaches to human-centred, insight-driven service design.

Responsibilities

• Service Design & Transformation – lead end-to-end service design, address customer, colleague, and organisational needs, develop practical improvements, create full-service experiences, and design concepts, prototypes, and future-state solutions.
• User-Centred Design & Research – conduct user research with tenants, customers, and colleagues to identify needs, pain points, barriers, and key moments. Ensure services are inclusive and accessible, especially for vulnerable customers. Translate insights into practical design principles and recommendations. Work closely with Magna’s Business Analysts to integrate service design and process expertise. Together create current maps, future designs, and prioritised improvement plans. Create clear, actionable design artefacts such as service blueprints, customer journey maps, ecosystem maps, and evidence-based personas where relevant.
• Embed Service Design – support Magna's internal capability by coaching colleagues in user-centred thinking and contributing to service design standards, playbooks, and tools.
• Stakeholder Engagement – collaborate with operational teams, housing officers, repairs teams, and contact centre staff. Run workshops to co-design services. Clearly and effectively communicate design decisions.

Qualifications

• Experience in service design, UX, or human-centred design with an excellent understanding of user-centred design principles and methodologies.
• Experience creating service design artefacts (journey maps, blueprints) and conducting and synthesising user research.
• Practical experience working in multi-disciplinary teams, with excellent facilitation and stakeholder engagement skills, and the ability to turn complex problems into simple, practical solutions.
• Advantageous to have experience in housing, public sector, or regulated services.
• Understanding of vulnerability, inclusion, and accessibility.
• Experience working alongside Business Analysts or in transformation programmes and familiarity with Government Digital Service (GDS) or similar standards.
• Demonstrate curiosity and empathy; pragmatic balance of ideal design with practical limitations.
• Effective collaboration across disciplines and teams.
• Confidence in communication, constructive challenge, and commitment to enhancing essential services.
• Portfolio and practical experience matter more than formal qualifications.
• Degree or equivalent experience in Service Design, UX Design, Human-Centred Design, Design Thinking, Psychology, Sociology, or related field preferred.
• Training or certification in human-centred design, design thinking, or service design (such as IDEO, Nielsen Norman Group, Service Design Network) beneficial.
• Postgraduate qualification relevant.
• Familiarity with GDS standards and design principles valued.
• Membership in professional bodies helpful.

Other Information

Applicants with transferable qualities are encouraged to apply. We pride ourselves on providing a good working environment and benefits. We look after those who work for us. Comprehensive benefit details are available on our website under each vacancy. Magna reserves the right to close the vacancy early should sufficient applications be received. You are encouraged to submit your application early.