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- Tasks: Schedule maintenance and repairs, ensuring excellent customer service and timely responses.
- Company: Join a passionate team focused on delivering top-notch customer experiences.
- Benefits: Enjoy competitive salary, pension matching, learning opportunities, and discounts.
- Other info: Flexible working with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in customer satisfaction while working from home.
- Qualifications: Strong customer service skills and proficiency in computer systems required.
The predicted salary is between 31803 - 31803 £ per year.
£31,803 per annum plus additional benefits.
37 hours per week. Home-based with occasional travel. Permanent role.
Closing date for applications: 13.05.26 (Midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
The role and what you take care of:
- We have a permanent, full-time opportunity to join our Customer Contact and Community Support team as a Maintenance Scheduler. You will be part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success.
- Ensure timely, effective, and reliable repairs and maintenance by utilising our scheduling software and systems.
- Responds to and manages all customer contacts promptly, ensuring customers receive the best experience at the right time, first time, while placing our customer experience at the heart of everything you do.
- Issuing work orders and invoices, while coordinating with contractors to ensure a smooth and satisfactory experience for both the business and our customers.
What you need to be successful:
- Demonstrative ability to provide exceptional customer service, ensuring accuracy on the first attempt.
- Highly organised, positive, and capable of meeting tight deadlines.
- Proficient in computer literacy, with knowledge of systems and related software.
- Dedicated to exceeding expectations to deliver an outstanding customer experience.
- Skilled in problem-solving through effective collaboration with customers and colleagues.
- Proven track record of contributing towards team targets and project success.
- Applicants with transferable qualities are encouraged to apply.
We offer:
- Company sick pay.
- Pension matched up to 8%.
- Learning and Development.
- Mileage and Agile working.
- Paid day a year to volunteer.
- Wellbeing Portal and Colleague Voice.
- Rental / Stamp Duty Loan and Credit Union.
- Employee assistance & Health Care Cash Plan.
- Discounts on entertainment, high street shops and grocery shopping.
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Maintenance Scheduler in Dorchester employer: Magna Housing Ltd
Contact Detail:
Magna Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Scheduler in Dorchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to maintenance scheduling. Think about how you can showcase your customer service skills and problem-solving abilities during the chat.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Maintenance Scheduler role, and applying directly shows you’re serious about joining our team.
We think you need these skills to ace Maintenance Scheduler in Dorchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Maintenance Scheduler role. We want to see how you can bring your unique experience to our team!
Show Off Your Customer Service Skills: Since this role is all about delivering an excellent customer experience, don’t forget to include examples of how you've provided exceptional service in the past. We love hearing about your successes!
Be Organised and Clear: When filling out your application, keep it neat and structured. We appreciate clarity and organisation, just like you’ll need in the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Magna Housing Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Maintenance Scheduler inside out. Familiarise yourself with scheduling software and systems, as well as the importance of customer service in this position. Being able to discuss specific tools or methods you've used in the past will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an excellent customer experience, be ready to share examples of how you've provided exceptional service in previous jobs. Think of situations where you went above and beyond to meet customer needs, and be prepared to explain how you handled any challenges that arose.
✨Demonstrate Organisation and Time Management
As a Maintenance Scheduler, you'll need to juggle multiple tasks and deadlines. During the interview, highlight your organisational skills by discussing how you prioritise tasks and manage your time effectively. You could even mention specific tools or techniques you use to stay on top of your workload.
✨Be a Team Player
Collaboration is key in this role, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team targets or project success, and emphasise your problem-solving skills when working with colleagues and customers. This will show that you can work well with others to achieve common goals.