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- Tasks: Provide IT support, manage service requests, and maintain a user-friendly IT environment.
- Company: Join Magna, a supportive company focused on exceptional customer service.
- Benefits: Competitive salary, pension, learning opportunities, and discounts on shopping.
- Why this job: Make a difference by helping teams thrive with reliable IT support.
- Qualifications: Attention to detail, great communication skills, and basic IT knowledge required.
- Other info: Home-based role with occasional office visits and excellent career growth potential.
The predicted salary is between 26677 - 26677 £ per year.
£26,677 per annum plus additional benefits. 37 hours per week. Home-based: Please consider that although this role is based as a home worker, you must be able to attend our Magna office located in Dorchester DT1 2PJ, on occasion and with short notice. Therefore, we recommend that you reside within 1 hour's commute time. Fixed Term Contract - Up to 12 Months.
Closing date for applications: 27.04.26 (Midday). Interviews will take place week commencing 5th May 2026. Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
The role & what you take care of:
- As a Magna IT Service Desk Administrator, you will be responsible for delivering IT support to internal staff.
- Your role will include assisting with service requests involving hardware, software, and network matters, escalating issues as appropriate, and assisting with the prioritisation and resolution of incidents.
- Additionally, you will maintain accurate documentation, contribute to continuous service improvements, and uphold a reliable, secure, and user-friendly IT environment that enables teams to consistently deliver exceptional customer service.
- Respond to IT service desk requests, including calls and emails.
- Manage user accounts in Active Directory and update device enrolment through Microsoft Intune.
- Order IT equipment and software, process purchase orders, and oversee telephony administration.
- Organise IT setups for starters, leavers, and changes, while maintaining the asset register accurately.
What you need to be successful:
- Demonstrates meticulous attention to detail and great communication skills.
- Consistently provides outstanding customer service.
- Confident in using IT systems with basic knowledge of Windows and Office 365, alongside good numeracy and literacy skills.
We offer:
- Company sick pay
- Pension matched up to 8%
- Learning and Development
- Mileage and Agile working
- Paid day a year to volunteer
- Wellbeing Portal and Colleague Voice
- Rental / Stamp Duty Loan and Credit Union
- Employee assistance & Health Care Cash Plan
- Discounts on entertainment, high street shops and grocery shopping
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
IT Service Desk Administrator in Dorchester employer: Magna Housing Ltd
Contact Detail:
Magna Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Administrator in Dorchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person if you can. Let them know you're on the lookout for an IT Service Desk Administrator role – you never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! During interviews, be ready to discuss your experience with Windows, Office 365, and any other relevant software. Bring examples of how you've provided outstanding customer service in past roles to really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Administrator in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Administrator role. Highlight your experience with IT support, customer service, and any relevant software skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided outstanding customer service or resolved IT issues in the past.
Show Off Your Attention to Detail: Since this role requires meticulous attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Magna Housing Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows and Office 365. Be ready to discuss how you've used these systems in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also handle common issues.
✨Show Off Your Customer Service Skills
Since this role involves delivering IT support, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you resolved a problem or helped a colleague, and highlight your communication skills throughout.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Practice responding to scenarios where you need to prioritise tasks or escalate issues. This will demonstrate your problem-solving abilities and your understanding of the importance of maintaining a reliable IT environment.
✨Understand the Company Culture
Research Magna and their values before the interview. Knowing about their commitment to continuous service improvements and exceptional customer service will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team.